Responsibilities and Duties

• Key Leader to drive customer experience to meet customer satisfaction.
• Key leader focus new Big Card member store recruitment.
• Operation host in the "VOC" and assist stores to improve customer experience at store.
• Operation host in customer complain and complement to improve customer experience at store.
• Follow up all customer complain with store to be solved end to end.
• Operation representative for customer incident with store and sue to be solved until the end.
• Improve Cashier and information performance and service to provide good service at check out and information.
• Consolidate customer feedback and collaborate with HO to solve the problem.
• Pilot monthly meeting to improve the customer experience and new service.
• To be Lead meeting with all concern service improvement and process of customer service
• Using customer insight for customer experience improvement.
• Do Policy and process in part of customer service and information
• Do visit store to check the standard of employee in store
• Development manual and training program service improvement
• Control the Role of cashier and information all store at Hyper, Market, Food Place, Food Service and Depot
• To be Consult with team and store if have the problem such as cashier process information process and system issues in part of service

Qualifications:

• Bachelor Degree in any related fields
• Minimum 10 years of experience in Consumer Insights, Market Research function. Direct experience in FCMG companies is preferred.
• Product and Marketing Knowledge, Analytic Skill, Project Management Skill, Detail Oriented, able to multi-task.
• Proactive and Positive Thinking
• Strong analytical skill with logical thinking process
• Willingness to learn more about other commercial functions of the organization