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Customer Service (Priority service and UL)
atFWD Life Insurance PCLJob Purpose
Responsible to serve as primary contact person in handling incoming calls, emails, live chats and serve negative feedback customer for all enquiries and service requests from end customer, agents, business partners, etc. and assists senior staff in supervising team and being a mentor for new joiner.
Key Responsibilities:
- Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
- Handle customer who has negative feedback and clarifications needed with a level of service that meet customer’s expectations.
- Support the project implementation and perform any extra job assigned.
- Work or follow up the case with other departments for any service required
Qualifications
- Bachelor degree in any related field
- At least 5 year of experiences as call center or customer service-related field
- Possesses Single License is a must in role Unit Linked
- Excellence Communication in Thai and English
- Excellence Service mind, customer service and positive thiniking
- Able to work in shift / flexible time
Experience required
- 5 years
Career level
- Middle Level
Salary
- Negotiable
Job function
- Customer Service
- Hospitality
- Administrative
Job type
- Full-time
Company overview
About FWD Group FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel a ...
Why join us: At FWD Thailand - we’re proactive, open, committed, caring and innovative. We also provide a caring environment for all the members of the staff and believes that everyone is equally important in driving the company’s success. Over the years, “Celebrate living” has always ...
Benefits
- Five-day work week
- Learning & Development Opportunities
- Annual bonus
- Company phone
- Dental Insurance
- Employee discount
- Flexible working hours
- Health Insurance
- Hybrid Working
- Maternity leave
- Paid holidays
- Performance bonus
- Phone Allowance
- Professional development
- Provident fund
- Remote work
- Social Security
- Transport Allowance
- Travel Allowance
- Travel Insurance
- Company uniform
- Corporate Social Responsibility Initiatives