The Opportunity:
As a Project Management Associate, you will be responsible for improving operations and customer Support processes by identifying pain points, evaluating tools and systems, and collaborating with various teams to drive operational excellence. Your role will involve working closely with different teams, including operations and customer support teams, operations management, and tech & product teams, to ensure that process improvements are implemented effectively and efficiently.

Key Responsibilities:

• Identify organizational issues through project or task analysis and propose innovative solutions during consultations with managers
• Monitor daily tasks within the Operations Excellence team and manage project activities to ensure adherence to schedules
• Gather and analyze relevant data to support project requirements and task evaluations effectively
  Stay updated on project statuses and make informed decisions to facilitate smooth project progression
• Collaborate with both internal and external teams (e.g., IT, Marketing, Tech and Product) to address challenges and pain points and contribute to the integration of systems that will support improved workflows and customer service outcomes
• Work with the tech and product team to discuss system changes or new features that need to be implemented, ensuring that solutions are designed to meet business requirements and improve overall operations.
• Suggest ongoing improvements and optimizations to customer service processes and systems based on feedback and data analysis.
• Analyze and explore potential tools, software, or vendors that can help address these challenges and improve efficiency
  

Required Qualifications:

• Bachelor’s degree in any related field
• At least 1 year of experience in project management, process improvement, or operations development within operations and customer support environment
• Fresh graduates are also welcome.
• Strong verbal and written communication skills in both Thai and English
• A critical thinker with an excellent listening skill and good attention to detail
• Ability to build partnerships and interact effectively with diverse individuals
• Ability to manage multiple projects simultaneously
• A proactive, goal-oriented and the ability to work in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to identify and address operational challenges.
• Open to learning and adaptable

What You’ll Get:

• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement

Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.