Skills:

English

Job type:

Full-time

• Respond promptly and accurately to customer inquiries via phone, email, and live chat, while maintaining service quality and ensuring continuous productivity.
• Provide a warm and professional welcome to walk-in customers, addressing their needs and inquiries effectively.
• Identify customer needs and help customers use specific features.
• Follow up with customers to ensure their concerns, including technical issues, are well addressed.
• Stay informed about our internal databases, SOPs, policies, new features and functionalities, and technical information to share relevant information with customers.
• Share feature requests and effective workarounds with team members.
• Review and report product malfunctions (for example, by testing different scenarios or impersonating users) and collaborate with technical teams for issue resolution.
• Gather customer feedback and share it with product, marketing, or related teams to resolve customer issues and recommend service or platform improvements.
• Assist in training new customer support representatives when needed.
• Bachelor s degree in any field (New graduates are also welcome).
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, and can-do attitude.
• Ability to prioritize and manage multiple responsibilities.
• Customer-centric mindset, focusing on providing a positive customer experience.
• Ability to remain calm and maintain patience during difficult client interactions.
• Comfortable working in a fast-paced, ambiguous environment.
• Flexible working hours with 5 working days & 2 days off per week (Willing to work on rotating shifts including weekends and public holidays).
• Career Growth & Development: Opportunities to develop and expand your skills within our Operations and Customer Support teams.
• Dynamic & Supportive Environment: Work alongside a team of passionate, talented professionals who are dedicated to innovation and customer success.
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits package, and additional perks that support your well-being and work-life balance.
• Recognition & Impact: Your contributions will make a tangible impact on both customer satisfaction and the company's success, with opportunities for recognition and advancement.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Compliance, Legal, Finance, English

Job type:

Full-time

• Have practical understanding of and hands-on experience on financial service laws and regulations in relation to Bank of Thailand, Security and Exchange Commission and AMLO.
• Manage the SEC licensing and all SEC queries relating to the business.
• Coordinate and work closely with business units and relevant regulators to make sure that the company fully with relevant rules and regulations.
• Develop and maintain Regulatory Compliance Audit and Supervision programs.
• Write and present the Compliance Supervision Reports to the Board and Audit Committee.
• Assist Regulatory Compliance Working Group on company regulatory compliance strategies and to oversee regulatory compliance across company.
• Conduct monitoring and Regulatory Compliance Review to ensure consistent compliance across company.
• Assessing, monitoring and reporting of compliance risks regarding Regulatory Compliance.
• Communicate and facilitate regulatory compliance risk assessment by other business units.
• Facilitate business on regulatory impact assessment for new/drafting regulations and consultation papers which are circulated/ announced by the SEC/AMLO/BOT and any other regulatory changes related to business core process.
• Coordinate with Legal to develop regulatory compliance procedure & facilitate Business Unit to embed regulatory compliance procedure in Business Unit process.
• Act as the point of contact for all advisory and monitoring resources on compliance matters relating to the business and communications with investors and clients.
• Perform and complete daily monitoring checklists on fund related issues.
• Collaborate with Regulatory Compliance working group, Legal and Business Unit in maintaining as well as lively update the Regulatory Compliance policy & procedure.
• Collaborate with Legal and Group Compliance to roll out regulatory compliance intranet (database).
• Bachelor s degree or higher in Law, Economics, Finance, or a related field.
• At least 8 years of experience in prior Legal and Compliance or Audit in Financial Institutions.
• Good command of verbal and written communication skills in Thai and English.
• Good computer skills.
• Strong analytical, interpersonal, and negotiation skills.
• Attention to detail and interest in following the latest regulatory changes.
• Experience in Digital Assets Market, Capital Market, and Financial Market will be advantageous.
• Must have initiative and a good working attitude
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience:

5 years required

Skills:

Legal, Contracts, Negotiation, English

Job type:

Full-time

• Handling all basic tasks related to pre-litigation and litigation.
• Assisting the supervisor in handling the complex litigation cases.
• Conducting legal and factual research.
• Preparing and drafting the litigation documents.
• Monitoring the cases.
• Presenting the cases before the court.
• Negotiating the case under supervision.
• Coordinating with the external counsel.
• Providing the strategic legal advice for the best interests of business.
• Preparing the legal opinion.
• Providing strategic plan for potential litigation cases.
• Bachelor's degree or higher in Law.
• Excellent both in Thai and English languages.
• Minimum 5 years of working experience in the legal litigation field.
• Experience in legal practice in law firms or in-house counsel.
• Basic understanding of digital assets and blockchain technology is a plus.
• Good understanding of commercial issues from a legal perspective.
• Excellent in drafting, reviewing, and negotiating in various areas of law, especially the commercial contracts.
• SEC regulation knowledge is a plus.
• Must be able to adapt to working in a fast-paced environment.
• Ability to collaborate well with others as well as to work individually.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Legal, Contracts, Compliance, English

Job type:

Full-time

• Provide legal advice/services for day-to-day operations as needed.
• Draft and revise agreements, contracts, other legal documents, as well as important correspondences.
• Prepares contracts for internal review and approval and ensures compliance with company policies as well as applicable laws or regulations.
• Assist in the creation and implementation of legal policies, rules and guidelines.
• Translates commercial/legal scenarios into simple language both Thai and English languages.
• Cross-working with various teams in all entities as needed.
• Other assigned by the Manager.
• Bachelor's degree or higher in Law.
• Excellent contract drafting skills both in Thai and English languages.
• Minimum 1-3 years of working experience in the legal field, expertise in contract drafting.
• Experience in legal practice in law firms or in-house counsel.
• Basic understanding of digital assets and blockchain technology is a plus.
• Good understanding of commercial issues from a legal perspective.
• Excellent in drafting, reviewing, and negotiating in various areas of law, especially the commercial contracts.
• SEC regulation knowledge is a plus.
• Must be able to adapt to working in a fast-paced environment.
• Ability to collaborate well with others as well as to work individually.

Skills:

Research, Finance, Market Research, English

Job type:

Full-time

• Define and Implement Company Goals/KPIs/OKRs.
• Set up a sales operations team; introduce a customer tiering using statistical methods & create an operations flow to uplift high-volume traders experiences.
• Market, revenue & gap analysis; perform improvement on fee credits spending with a new tracking process, introduce new platform fee tiering scheme.
• Research digital assets license opportunities to expand the market base.
• PMO to drive new product & features completion; reKYC, CRM tool.
• PMO to facilitate business, data & product team on product & data related tasks e.g. Commercial dashboard, Backend users tagging, Data request SOP.
• Initiate a user segmentation (tiering); adopted as a framework by all teams to draw implications to improve overall active user number.
• Track commercial metrics (#users, cost) to create a projection for management.
• Provide centralized data tracking with strategic implications to optimize users revenue generation e.g. a new market maker fee scheme, suggesting optimal spending on different users micro-segmentations.
• Identify new s-curve for growth trajectory.
• Fee sharing scheme improvement for enterprise partnership through data deep dive & segmentation analysis.
• Revamp operational process for VIP customer's cases inquiries & workflow.
• Degree in Business, Finance, Economics, Data Science, or a related field.
• 5-7 years experience in business analysis, market research, or related roles.
• High interest in cryptocurrency and blockchain technology with a willingness to stay abreast of industry trends.
• Expertise in conducting in-depth market and industry analysis to support strategic business decisions.
• Proficiency in advanced Excel functions, data visualization tools, and presentation software (e.g., Tableau, Power BI) and Microsoft Office Suite (Excel, PowerPoint).
• Strong interpersonal skills for developing and presenting business cases to management and partners.
• Effective communication skills, both written and verbal, with the ability to present findings and recommendations clearly in both Thai and English.

Skills:

Research, Automation

Job type:

Full-time

• Lead the Cyber Security Incident Response (CSIR) team in day-to-day operations, managing complex incidents, and communicating progress to senior management.
• Ensure clear incident documentation and oversee the implementation and follow-up of realistic remediation plans.
• Detect and independently respond to security incidents across the organization.
• Assume the role of an Incident Manager during major security events.
• Collaborate with management to execute and iterate on the incident response process.
• Develop the threat-response matrix, incident-response playbook, and processes. Design and implement metrics for incident response, continually improving efficiency and effectiveness.
• Stay informed of emerging threats, security technologies, and relevant research for continuous improvement.
• Identify and mitigate complex security threats before exploitation.
• Implement and monitor security measures for infrastructure protection.
• Utilize log analysis platforms for security analytics and threat detection.
• Perform root cause analysis (RCA) and incident reviews.
• Mentor other members of the Security Incident Response Team.
• Help the team grow their skills and experience.
• Provide security recommendations to security architecture, issues, and features.
• Create a supportive environment for team members.
• Build strong partnerships with the other departments as a supporter of the cyber security incident response team. (CSIRT).
• Train team members to prioritize efforts and ensure alignment with company direction.
• Be a role model for positive thinking, and conflict resolution.
• Draft and successfully deliver on quarterly OKRs (Objectives and Key Results).
• Bachelor's degree or higher in Computer Engineering, Computer Science, IT, or related fields.
• A minimum of 5 years of working experience in Security Operations (SecOps), incident response, threat analysis, incident management, or relevant investigations during medium and large-scale security events.
• Robust understanding of security issues, mitigations, and a solid grasp of the current global threat landscape.
• Experience in security solutions, secure network design, firewalls, authentication, authorization systems, log analysis platforms, security incident response, monitoring, and intrusion detection.
• Profound knowledge of attacks, mitigation methods, and threat modeling.
• Experience in digital forensics, SOAR automation, and cloud providers like GCP, AWS, and Azure is advantageous.
• Strong written and verbal communication skills are required, including conducting presentations and creating security reports. Experience with executive-level communications is a plus.
• Substantial engineering mindset.
• Capability to build working relationships with key stakeholders.
• Capability to make concrete progress in the face of ambiguity and imperfect knowledge.
• Hold the certificate of CompTIA Security +, CompTIA CySA+, and others would be an added advantage.

Skills:

Business Development, Contracts, Research, English

Job type:

Full-time

• Build, manage and develop business across key partners, e-wallet, payment, e-commerce platforms and others.
• Identify business needs in terms of cash in/out solutions, remittance, exchange platform understand, analyse their requirements, and provide input to develop sound and reliable cash in/out and remittance channels.
• Manage the process of initiating and drafting contracts for newly approved cash in & out and remittance channels with service providers, and ensure all technical and op ...
• Able to make data-driven decisions and use your own judgement to take course in your work.
• Identify gaps and weaknesses in the current Cash in/out Channels and analyse potential improvements or potential changes on contractual agreement based on the assessment of the quality of service through performance reports on a monthly basis.
• Organize data in a succinct and easy-to-understand manner: proper documentation, evaluation, and presentation.
• Develop and improve existing products/services to resonate with the market.
• Negotiate contract terms with clients and communicate with stakeholders.
• Coordinate with other teams to develop mutually beneficial proposals.
• Gather useful information from customer and competitor data.
• Monitor project teams to ensure contracts are executed as agreed.
• Participate in planning and preparing presentations/pitch deck and make and give presentations to prospective clients and internal executives.
• Identify and research potential clients and develop and maintain client relationships.
• Be passionate about crypto/blockchain with great understanding of the industry, players, and current movements.
• Fluency in English (spoken and written) is required; additional language skills are also valued.
• Think strategically and be able to think in terms of the long-term and the bigger picture, and see the value in potential solutions and partnerships.
• Be self-motivated and able to initiate and take ownership of leads and projects.
• Have Can-do attitude and willing to go the extra mile for the team to successfully deliver results.
• Detail Oriented.
• Have strong communication, presentation, and liaison skills in both external and internal endeavors.
• Understand data and be able to make educated connections in supporting arguments and reasonings.
• Thrive in high-pressure environments.
• Able wear many hats and fulfill multiple roles.
• Experience in traditional finance including banking, investment banking, and capital markets.
• Experience in product development and management.
• Experience working in the Cryptocurrency/Blockchain Industry.
• Sales experience in managing relationships with partners, clients, or vendors.
• Knowledge of crypto/DeFi.
• Financial market and product knowledge.