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Client Care Advisor (Samut Prakan)

atChanel (Thailand) Limited
The Core Customer Care Advisor (Core CCA) will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL’s products and flexibly address clients’ needs by collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
The impact you can create at CHANEL
  • Act as the first line of contact in addressing clients’ queries and needs; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
  • Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.
  • Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address general queries.
  • Simplify the servicing experience by supporting clients through guided navigation, troubleshooting and personalized assistance.
  • Ensure clear and complete handover or escalation of cases from Customer Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
  • Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign)
You are energized by
  • Creating exceptional customer experience moments to ensure an unsurpassed luxury experience for existing and prospective customers.
  • Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
  • Exploring and learning how to navigate various systems and channels to drive a truly seamless experience for your clients.
  • An environment that advocates listening, co-creation, inclusiveness, customer-centricity and agility in developing holistic solutions.
  • A workplace that provides you with opportunities to develop and supports you to be at your best
What you can bring to the team
  • Demonstrated customer care experience and the ability to proactively address clients’ needs and resolve issues.
  • Excellent interpersonal and communication skills; ability to engage customers and build strong relationships internally and externally.
  • A positive attitude, empathy and resilience when addressing clients’ queries and needs.
  • Possesses a ‘growth mindset’ and is self-motivated; willingness to reflect and embrace continuous self-improvement and development.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Consultant
Job type
  • Full-time
  • apply job Chanel Thailand Limited 1
  • apply job Chanel Thailand Limited 2
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Company overview

Size:100-500 employees
Industry:Clothing / Textile
Location:Bangkok
Website:www.chanel.com
Founded in:n/a
Ranking:4/5

At CHANEL, the foundation of our success starts with our employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. Within CHANEL, a true "culture of quality" exists where everyone feels involve ... Read more

Why join us: With a rich heritage and successful history in luxury fashion and cosmetics, Chanel is the global benchmark of modern elegance, impeccable quality and style. Our products, and our cultural values, blending both tradition and innovation, have been delivering the values of femininity, freedom and mode ... Read more

Head office: 8th Floor, The Offices at Central World 999/9 Rama I Road, Pathumwan, Bangkok. 10330 Thailand
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Benefits

  • Life Insurance
  • Social Security
  • Accident Insurance
  • Health Insurance

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