Responsibilities

About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage?

Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators.

Responsibilities

• Conduct further analysis and craft moderation policies on sellers, products and contents with a focus on safety issues such as fraud, counterfeit products and regulated products.
• Continuously evaluate, propose, and execute improvements for existing processes and policies.
• Partner with internal stakeholders in Strategies and Operations to develop effective training material.
• Work closely with the quality team to identify struggling areas that should be addressed through learning solutions.
• Support other ad-hoc moderation related projects.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3 years of demonstrated experience in e-commerce policy enforcement or public policy,preferably from e-commerce governance and social media background.
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
• Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
• Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams.
• The ability to not only think outside the box to identify issues and work to resolve them in partnership with business leaders, but also bring in new ideas to innovate in our day to day operations.
• Excellent written and verbal communication skills in English language, demonstrating effective, clear and professional written and oral communication.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.