Key Responsibilities

Facilitate and support all product and service training programs for the network, including but not limited to the following:

• Product training: seasonal trainings and strategic product focused trainings
• Culture: induction trainings and Hermès Client Culture
• Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams
• Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams
• Identify training requirements and develop training materials to suit each store
• Design and develop effective focused training modules for in-store morning briefings and digital training
• Strategically plan product training to support the retail teams to drive performances in key metiers
• Support store openings, Retail animation and ad hoc event when necessary
• Actively participate in training seminars
• Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting
• Be the liaison for Hermès international training department and the regional training team
• Contribute feedback and share best practices on product training related topics
• Develop effective training programs to improve retail performance
Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how

Requirements & Capabilities:

• Proven experience as a Retail Trainer or similar role
• In-depth knowledge of luxury brand standards, products, and client expectation
• Fluency in English and Thai, with the ability to deliver sessions in both languages
• Passionate about training, extensive product knowledge, and a good understanding of retail trends
• Clear and confident presentation and communication skills to ensure productive training sessions
• Proficiency in Microsoft Office, especially Microsoft PowerPoint
• Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask
• Works autonomously and proactively