Skills:

Finance, Legal, Compliance, English

Job type:

Full-time

• Communicate and deploy new group/ regional procedures and share good practices.
• Implement local procedures, if necessary, which must be in line with Group / Regional principles.
• Support operational teams to implement new procedures and/or adapt to local context.
• Train operational teams and newcomers.
• Actively engage with internal and external auditors.
• Risk managementFollow up on audit/ internal control recommendations to ensure consideration and resolution of all relevant risks and audit findings.
• Update and follow up the tools and check lists implemented to identify any strengths and weakness in the internal control scheme (such as CHIC questionnaires).
• Participate to physical stock takes to ensure group procedures are well respected.
• Internal control review and checksParticipate to monitor and assess the risk of compliance in a multi-cultural environment (anti-corruption laws, data protection, anti-money laundering, etc).
• Conduct and document internal control reviews in stores, in offices and on ad hoc topics.
• Conduct testing on internal control self-assessment questionnaires (CHIC questionnaire).
• Conduct monthly data analysis on sensitive transactions and compliance matters.
• Desired Skills and Experience5 years+ from a similar position in a multinational group or delivering similar services via Big 4 accounting firms. Relevant professional certification is a plus (e.g. CIA).
• Solid understanding and experience with internal control frameworks, curious to build knowledge and understand risks and controls.
• Strong experience and interest for how technology and systems can support internal control effectiveness and efficiency.
• Strong analytical skills include the ability to spot, assess and address risk, materiality and interdependencies and translate it into recommendations for improvement.
• Able to use data analytics where possible to enhance and continuously improve the design and operating effectiveness of the controls,.
• Strong communication skills in presenting internal control and risk matters in an understandable way across various forums and levels of the organization with the right level of detail. Engage in timely and effective communication as well as escalation to business process owners and direct reporting manager as required.
• Ability to work well independently as well as the ability to work well with stakeholders.
• Adaptable to working in a fast paced, ever-changing environment with flexibility in resolving issues and addressing changing priorities.
• With a positive mindset for collaboration and strive for continuous improvement and optimization.
• Excellent command in English.

Experience:

5 years required

Skills:

Legal, Excel, English, French

Job type:

Full-time

• Consolidate and monitor the monthly sales activities (reporting and follow-up).
• Provide relevant analysis on sales evolution for métiers responsible.
• Follow up sell through for seasonal items.
• Identify trends by product category analyzing sales performance.
• Manage the product mix in the countries.
• Animate and promote sales by proposing and leading adequate actions as incentive plans, training, events etc.
• Collaborate with product trainers to conduct product knowledge training to frontline staff and with VM to animate sales and stocks.
• Stock managementConsolidate and monitor the stock situation (reporting and follow-up).
• Provide relevant analysis on inventory evolution.
• Optimize and animate stock between stores by doing regular transfers.
• Monitor ageing stock by destocking and cleaning stocks based on the Group policy (Phase out procedure).
• Product offer, Buying managementFocus on the expression of a wide and balanced product offer, enhance new products, and ensure that each store becomes an attractive living space with its own identity.
• Supervise the mix of permanent stock item and carryovers.
• Help to prepare open-to-buy budget, allocation and merchandise selection; split quota by store when applicable.
• Coordinate launching plan in coordination with the Regional commercial team, VM, Communication.
• Validate and monitor reorders placed by the stores.
• Supply Chain managementFacilitate products supply in coordination with the logistics department.
• Ensure deliveries and offer availability for openings; alert when necessary.
• Secure best sellers availability and organize reorders when necessary.
• Twice a year define the selection of PSI with store managers and define min-max level for the automatic replenishment.
• Performance criteriaAchievement of commercial and financial objectives set in the annual budget approval.
• Achieve the targets set during the annual appraisal / review.
• Achieve better stock efficiency for the subsidiary.
• Contribution to the overall development of the Hermes brand in Thailand.
• Requirements & CapabilitiesUniversity graduate with at least 5 years experience in retail industry or merchandising.
• Fluent in English. French is a plus.
• Must be a good team player. Detailed minded, service oriented and self-motivated.
• Strong analytical, interpersonal and communication skills.
• Hands-on computer knowledge of MS Office, especially in Excel.

Experience:

7 years required

Skills:

Legal, Problem Solving, English

Job type:

Full-time

• Greet clients when they enter the store and give a positive first impression.
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the waiting time is minimized, reassure the clients, and answer first questions.
• Be curious and take a genuine interest in the client's needs and expectations, engage with them on the floor and introduce to the relevant team members.
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and courteousness.
• When possible, prepare and serve refreshments/tea/coffee for clients.
• Handover clients to appropriated team members to ensure the clients are directed to the right location of their designed destination and métiers.
• Support on the after-sales service and in-store collection queue management and other relevant topics to be well managed.
• Offer an excellent experience to omni-channels clients.
• Regularly monitor the client service areas in the store and ensure for the tidiness and cleanliness on the shop floor.
• Being able to recognize and acknowledge top VIPs and regular clients of the boutique.
• Private client management and support other appointmentsWith the Sales Associate, prepare and organize the private client areas ahead of any appointments, as well as ensure that the areas are returned to the cleanliness and tidiness conditions after every client appointment.
• Coordinate with E-Commerce team to maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• Service Stock Ordering & ReplenishmentWith the SSSE, ensure that optimal volumes of beverage, food and accompaniment items are ordered and well stocked in the BOH.
• Ensure Client hygiene and sanitization tools and all service tools are well stock replenished.
• StandardsBe the first person for the Mystery shopper handling and ensure the deliverable of high standard and satisfaction.
• Initiate, suggest, and roll out the action plan based on the Mystery shopping visit results.
• Adherence and uphold of Company and store standard, process, and procedures, and become acquainted with all métiers.
• Provide support for a proper use of the relevant tools and systems relate to the client management.
• FeedbackIdentify areas of improvement and share ideas.
• Inform management or team about potential customer complaints and propose for recommendations.
• Provide feedback and work closely with the Customer Experience and Operations team to consistently uphold the Customer journey topics and relevant.
• Requirements & Capabilities:Degree holder in any field with at least 5 to 7 years experience in luxury retails, customer service, hospitality, or in a similar capacity.
• Excellent customer service skills are required with a positive attitude for all interactions with clients.
• Excellent communication and interpersonal skills.
• Problem solving skills and ability to handle stress and complex situations.
• Fluent Thai and English communication skills, other languages will be advantage.
• Demonstrates attention to details, and keeps workspace organized and neat.
• Enthusiasm and ability to alert the team for the client experience relevant topics and improvement.
• Maturity, reliability, flexibility, with a good team player attitude.
• Ability to work a flexible schedule according to needs of the business.
• Ability to provide basic information about the neighborhood, store services and other customer inquiries.

Skills:

Legal, English

Job type:

Full-time

• Acts as the single HR contact point to assigned departments and regional/specialist HR functions on HR matters, including recruitment, compensation & benefits, performance management, employee relations etc.
• Follows the strategic workforce planning for the assigned department and be responsible for the recruitment of qualified and competent candidates for the approved positions within the recruitment lead time.
• Form close partnership and provide consultation and advice to the assigned departmen ...
• Equip department managers with appropriate tools and knowledge to effectively manage their people in line with the people plans. Coach department managers in HR practices and help to develop their people management skills and HR knowledge.
• Working in partnership with department to monitor and manage employee relations issues, contracting services of specialist HR functions as required. Report issues to senior management as required.
• Responsible for the training and development for the whole subsidiary, including orientation/ cultural programs, soft skills and management programs. Contribute and participate towards the leadership development programs in partnership with regional training teams.
• Design and develop talent management programs for the subsidiary to ensure retention and development of high potentials. Proactive monitoring and development of talents to satisfy the organizational needs.
• Alert management on issues or to initiate projects which support the achievement of HR strategies.
• Ad-hoc HR projects and tasks as assigned.
• Skills and KnowledgeHR generalist skills, good knowledge of all HR functions.
• Ability to develop and deliver training and facilitation programs.
• Good verbal and written communication skills.
• Able to liaise effectively with staff and managers at all levels of the organization.
• Able to influence, negotiate and persuade others.
• Able to analyze and resolve problems speedily and effectively.
• Excellent analytical and organizational skills.
• Knowledge of employment legislation and market practices applying it in appropriate circumstances.
• Personal AttributesEmpathetic approach.
• Excellent communication and interpersonal skills. Ability to get things done in co-operation with others, and as part of a team.
• Able to manage time effectively and prioritize tasks.
• Ability to work under pressure at times and effective at working to deadlines.
• Ability to work independently and to use own initiative with appropriate.
• Ability to use discretion.
• Profile RequirementsTertiary education, preferably in Business or Human Resources.
• Minium 6 years relevant experience in luxury retail industry.
• Must be able to design and facilitate training sessions in English and Thai.
• Familiar with Thai labor laws and employee relations management.
• Fluency in spoken and written English and Thai is a must.
• About Hermès.
• A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Experience:

3 years required

Skills:

Accounting, Finance, Legal, English

Job type:

Full-time

• Manage monthly, quarterly, and year-end closing activities, including GL journal entries, and prepare relevant financial and management reports.
• Perform balance sheet reconciliations.
• Track daily transactions and ensure financial records comply with regulatory standards. Support and interact with auditors.
• Maintain fixed assets records and control.
• Identify opportunities for improvements in accounting operational processes. Assist in projects in driving efficiency projects which include process automation and documentation.
• Ensures compliance with local and Hermes reporting requirements.
• Prepare relevant tax fillings and submit them to the Government properly and within the timeline, (i.e. withholding tax, VAT, Property tax).
• Assist with internal and external audits by providing necessary documentation and explanations.
• Able to develop reports to support business needs.
• Support administrative tasks as assigned by superior.
• Requirements & Capabilities:Bachelor's degree in Accounting, Finance, or related field. CA or CPA certification would be advantaged.
• At least 5 to 7 years experience in the accounting field, with a minimum 3 years in a similar capacity.
• Ability to work independently, good time management and well-organized.
• Strong analytical skills and communication skills.
• Proficiency in accounting software (e.g., SAP) and Microsoft Excel.
• Detail-oriented with a high level of accuracy in work.
• Good command in English.
• Have knowledge of Tax law and Accounting.
• Stakeholder management (internal and external) and service oriented.
• Hands on computer knowledge of MS Office and Financial software (SAP) and reporting tools.

Experience:

2 years required

Skills:

Sales, Legal, Good Communication Skills, English

Job type:

Full-time

• Provide professional and warm welcome to the customers.
• Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image.
• Responsible for the daily store operations.
• Keep customers informed on new products or services, changes, etc.
• Identifies and handles client enquiries and concerns.
• Executes sales plans and participates in marketing events and promotion programs.
• Communicates feedback gathered through in-store activities to store management.
• Participate in the stock transfer management, monthly stocktakes' preparation and their execution.
• Other duties as assigned.
• Requirements & Capabilities:At least 2 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
• Passion in retail industry with good selling skills.
• Likes fashion and appreciates quality products.
• Fluent in English. Additional languages spoken is a plus.
• Must be a good team player, pleasant, service oriented with good communication skills.
• Basic computer skills.

Experience:

3 years required

Skills:

Legal, Finance, eCommerce, English

Job type:

Full-time

• Respond promptly and effectively to clients inquiries via calls, chats, and emails.
• Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
• Facilitating a seamless flow by acting as a liaison between clients and internal teams.
• Proactively gather client feedback, analyze trends, and identify where to improve our service.
• Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.
• Back office - Ecommerce Orders ManagementOversee the order management function and order validation process.
• Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
• Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
• Efficiently manage and track orders, to ensure smooth processing and timely delivery.
• Regularly connect with external couriers for shipment management.
• ReportingProvide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
• Analyze and report on the performance of each communication channel.
• The successful candidate for this role must flexibility in terms of time management and availability. A Customer Service Associate will be expected to work on the weekends and public holidays, as well as be open to working in shifts.
• Qualification and Requirements:At least 3 years of experience with proven skills in a customer services area or related field.
• Fluent in both spoken and written English and Thai.
• Service-minded and detail-oriented.
• Problem-solving skills.
• Effectively manage stress and skillfully navigate complex situations.
• Exhibits emotional resilience.
• Strong passion for our House.
• Intermediate proficiency in Microsoft tools and applications.
• Experience in back-office management (Ecommerce Systems) will be an advantage.
• Experience in the luxury retail industry will be an advantage.
• Good Team player.

Skills:

Legal, Microsoft Office, English

Job type:

Full-time

• Product training: seasonal trainings and strategic product focused trainings.
• Culture: induction trainings and Hermès Client Culture.
• Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams.
• Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams.
• Identify training requirements and develop training materials to suit each store.
• Design and develop effective focused training modules for in-store morning briefings and digital training.
• Strategically plan product training to support the retail teams to drive performances in key metiers.
• Support store openings, Retail animation and ad hoc event when necessary.
• Actively participate in training seminars.
• Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting.
• Be the liaison for Hermès international training department and the regional training team.
• Contribute feedback and share best practices on product training related topics.
• Develop effective training programs to improve retail performance.
• Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how.
• Requirements & Capabilities:Proven experience as a Retail Trainer or similar role.
• In-depth knowledge of luxury brand standards, products, and client expectation.
• Fluency in English and Thai, with the ability to deliver sessions in both languages.
• Passionate about training, extensive product knowledge, and a good understanding of retail trends.
• Clear and confident presentation and communication skills to ensure productive training sessions.
• Proficiency in Microsoft Office, especially Microsoft PowerPoint.
• Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask.
• Works autonomously and proactively.