Hermes Thailand
Retail Trainer
atHermes ThailandAt a glance
Job Category
Start date
Years of Experience
Contract Type
Job Schedule
Locations
Legal Employer
Posting Date
Details of the job
Key Responsibilities
- Product training: seasonal trainings and strategic product focused trainings
- Culture: induction trainings and Hermès Client Culture
- Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams
- Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams
- Identify training requirements and develop training materials to suit each store
- Design and develop effective focused training modules for in-store morning briefings and digital training
- Strategically plan product training to support the retail teams to drive performances in key metiers
- Support store openings, Retail animation and ad hoc event when necessary
- Actively participate in training seminars
- Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting
- Be the liaison for Hermès international training department and the regional training team
- Contribute feedback and share best practices on product training related topics
- Develop effective training programs to improve retail performance
- Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how
Requirements & Capabilities:
- Proven experience as a Retail Trainer or similar role
- In-depth knowledge of luxury brand standards, products, and client expectation
- Fluency in English and Thai, with the ability to deliver sessions in both languages
- Passionate about training, extensive product knowledge, and a good understanding of retail trends
- Clear and confident presentation and communication skills to ensure productive training sessions
- Proficiency in Microsoft Office, especially Microsoft PowerPoint
- Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask
- Works autonomously and proactively
Skills required
- Legal
- Microsoft Office
- English (Excellent)
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Retail
Job type
- Full-time
Company overview
Hermès may be the name of a company, but it is above all the name of a family who, for nearly two centuries, has been shaping the history of a Parisian house based on expertise and quality, tradition and innovation. A harness maker then a saddler, Hermes now channels its creativity through 15 méti ... Read more
Why join us: Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of group progress, and where everyone shows commitment and passion, depth and lightness ... Read more
