Ericsson (Thailand) Ltd.
Senior - Engineer 2nd Level Ops TRS
atEricsson (Thailand) Ltd.Join our Team
What you will do:
- Act as the issue point for Incidents & Activities demanding a level of technical expertise as a 24/7
- Actively-Monitoring of ITSM Ticket queues & distribute them efficiently to maintain the MTTR.
- On-Call Availability during out of business hours.
- Alarm analysis, Operation-maintenance, Integration, troubleshooting & Change Request Implementation on IPCORE and ISP node
- Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
- Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L1 / L2 Teams. Fault management on all IPCORE and ISP equipment and follow up with support in case of sophisticated cases.
- Identify root cause of Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
- Support other functions to explains the Incident to customer for RCA Closure.
- 2nd Level of support of any Alarm/Event/KPI related issues.
- Sound Knowledge on KPI/SLA and working closely with Performance & Problem management Function customer expectations.
- Collaboration with Field-Team, NOC and DPO team
- Ensure timely restoration of Services to maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
- End to End Network Understanding.
- 3PP or Customer (Internal and External) Governance Handling with excellent technical & soft skillsets..
- Leadership skills to handle customer
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Primary country and city: Thailand (TH) || Bangkok
Job details: Service Reliability Lead
Primary Recruiter: Sitthinon Charoenkitwayo
Skills required
- Problem Solving
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Engineering
Job type
- Full-time
Company overview
Ericsson’s presence in Thailand dates to 1897. In 1906, we deployed the first ever telephone exchange in Thailand. Since then, across more than 116 years Ericsson has supported Thailand through multiple generations of mobility playing a key role in every facet of telecommunications in the c ...
Why join us: Being at the beginning of your career is exciting. That excitement is amplified at Ericsson and we have a number of different entry points. You can experience Ericsson through an Internship; explore graduate opportunities within your region; or find out more about our Early Career Program for spe ...
