Skills:

Data Analysis, Negotiation, Compliance

Job type:

Full-time

• Own and manage Customer Service Requests, from contract validation to issue resolution.
• Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
• Investigate, analyse, report, and propose solutions for product security related matters as per contract.
• Build and maintain strong customer relationships through direct communications and participation in OMNI chats.
• Contribute to emergency situations, facilitating quick restoration of customer networks.
• Plan and ensure contracted software implementation in customer networks for optimal performance.
• Drive add-on-sales, assisting account teams to expand business with their customers.
• Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
• The skills you bring:Customer Problem Management.
• Change and Improvement Management.
• CS Portfolio competence.
• Data Analysis.
• Negotiation.
• Customer Success.
• Machine Learning.
• Customer Relationship Building.
• CSR Handling Process.
• Knowledge transfer and re-use.
• Trade Compliance.
• Knowledge Sharing and Collaboration Skills.
• Release and change management.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Support Engineer.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Skills:

Automation

Job type:

Full-time

• Suggest resolutions to complex technical problems within the domain.
• Analyze areas of improvement and discuss technological challenges with customers.
• Collect customer requirements directly or from RFQs.
• Propose a scope of work for a design or optimization service.
• Estimate cost of sales for a service proposal considering manpower, tools, travel and expenses.
• Document and present a service offering that includes customer value propositions.
• The skills you bring:Innovation.
• network design and optimization.
• Applying Expertise and Technology.
• Consultative Skills.
• Change and Improvement Management.
• Automation.
• Network Performance.
• Service Delivery Business Understanding.
• Knowledge Sharing and Collaboration Skills.
• Data Analytics.
• Financial Acumen.
• Ericsson Portfolio.
• Stakeholder Management.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Req ID: 754257.

Skills:

Automation, M&A, Power BI

Job type:

Full-time

• Strong People Skills- Responsible for dimensioning, recruitment, development, training, and maintaining inventory of team capabilities to support and deliver Automation Services delivery.
• Automation Portfolio Update and Communication- A key function of MA E2E Portfolio Head is to supply a steady stream of information on the capabilities of the automation portfolio such that CU Automation Head can access it and independently drive adoption within their customer unit.
• Drive the data strategy by balancing global reporting requirements with local needs. Champion the use of EDX and Power BI platforms for effective data architecture.
• Engage with CU teams to map current data against available tools and products. Consolidate reporting requirements and liaise with BA and CU reporting teams for execution.
• CU Roadmap Alignment- The E2E Portfolio Head shall align & communicate a roadmap for the based on committed deliverables by BA SPMs for the following quarter and candidate enhancements for the subsequent quarters.
• Requirements Handling- The CU Automation Head will be the interface to all CU-level Service Lines and customers to receive, clarify and prioritize all requirements. MA E2E Portfolio Head will further review, prioritize and consider those requirements for inclusion in roadmaps or as customizations. MA E2E Portfolio Head is both accountable and responsible to consolidate requirements received from CU Automation Head and to follow up with BA SPMs in the MA BA governance forums.
• ID portfolio deployment support- MA E2E Portfolio Head will engage with MA CPMs and Deployment team to provide full support on providing timely update on road map and help to clear requirements blocker by have constant engagement with BA SPMs.
• Full Potential and Saving & Reporting- The MA E2E Portfolio Head will work with CU Automation Head to finalize the full potential saving for each value stream and report on Monthly basis so that Automation Head can access it and independently drive adoption within their CU.
• You will bring:A bachelor s or higher degree in Computer Science, Mathematics, or related disciplines.
• Minimum 20 Years of experience in the Telecom deployment & operations space.
• Domain experience in radio network rollout.
• Knowledge of automation tools, statistics, optimization & related fields.
• Knowledge of best practices to improve products, processes, and services.
• Experience in complex problem resolution by means of sophisticated analytics & new ways!.
• Implement Performance Management for the correct understanding and adherence to processes, methods, and tools.
• Proven People management experience.
• Experience in driving strategy work.
• Understanding of changing trends in Telco technology.
• Core Competencies:Persuading & Influencing.
• Strong People Management.
• Presenting & Communicating Information.
• Creative & Innovative.
• Learning & researching.
• Relating & Networking.
• Deciding & Initiating Action.
• Adhering to Principles & Values.
• Commercial thinking.
• Why join Ericsson?.
• At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
• We are proud to announce Ericsson India is ranked 19th among Top 50 companies in the country and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: India (IN) || Gurgaon.
• Job details: Service Delivery Line Manager.

Experience:

3 years required

Skills:

SAP, Data Analysis

Job type:

Full-time

• Design ways of working in the supply process.
• Develop process requirements to support supply strategy.
• Re-engineer E2E business processes.
• Assess capability in the E2E processes.
• Deliver process and IT solutions.
• Deliver consulting expert support.
• Bachelor degree or above in IT related majors.
• 3-5 years of experience.
• Supply Chain & Supply Process Knowledge.
• Managerial skills.
• Business understanding.
• Deep knowledge in SAP S4 and Data analysis.
• Why join Ericsson?.
• At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
• Primary country and city: Taguig, National Capital, Philippines Mumbai, Maharashtra, India Docklands, Victoria, Australia Singapore, Singapore, Singapore Sunway, Selangor Darul Ehsan, Malaysia Gurgaon, Haryana, India Hanoi, Hanoi, Viet Nam Bangkok, Bangkok, Thailand Nanjing, Jiangsu, China WPI Jakarta, DKI Jakarta, Indonesia.
• Req ID: 755913.

Skills:

Problem Solving

Job type:

Full-time

• Act as the issue point for Incidents & Activities demanding a level of technical expertise as a 24/7.
• capability hosted MS Operations.Actively-Monitoring of ITSM Ticket queues & distribute them efficiently to maintain the MTTR.
• On-Call Availability during out of business hours.
• Alarm analysis, Operation-maintenance, Integration, troubleshooting & Change Request Implementation on IPCORE and ISP node.
• Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
• Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L1 / L2 Teams. Fault management on all IPCORE and ISP equipment and follow up with support in case of sophisticated cases.
• Identify root cause of Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
• Support other functions to explains the Incident to customer for RCA Closure.
• 2nd Level of support of any Alarm/Event/KPI related issues.
• Sound Knowledge on KPI/SLA and working closely with Performance & Problem management Function customer expectations.
• Collaboration with Field-Team, NOC and DPO team.
• Ensure timely restoration of Services to maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA).
• End to End Network Understanding.
• 3PP or Customer (Internal and External) Governance Handling with excellent technical & soft skillsets.
• Leadership skills to handle customer.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Service Reliability Lead.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Skills:

Automation, Electronics, Statistics

Job type:

Full-time

• Strong People Skills- Responsible for dimensioning, recruitment, development, training, and.
• maintaining inventory of team capabilities to support and deliver reporting, analytics & migration
• requirements for all the MOAI customer units.Automation Driver for the CU- Drive the automation requirements of CU NRO Projects with focus.
• on use case prioritization & business case development. Drive migration CU s ways of working
• from local tools to global tools portfolio and be aligned with global strategy of standardization.Requirements Handling- The CU Automation Head will be the interface towards the respective.
• CU-level Service Line and customers to receive, clarify and prioritize all requirements and work
• with Portfolio Head to get the requirements reviewed & prioritized to consider those
• requirements for inclusion in roadmaps or as customizationsID portfolio deployment in CU- The CU Automation Head is accountable to deploy Automation.
• portfolio in their CUs based on agreed plan.CU Reporting Alignment- Shall align & engage with reporting, analytics & migration teams to the.
• current available tools & getting the data and mapping the current data with global data
• products. Align with the BA and reporting team to execute Report CreationDrive Automation Adoption- Drive adoption & usage of Intelligent deployment portfolio in CUs.
• CU Workshops-The CU Automation Head will conduct workshops to showcase benefits of.
• automations to wider deployment team within the Customer UnitFull Potential and Saving & Reporting- The CU Automation Head will drive Delivery Efficiency in.
• CU with Automation initiatives to meet Customer Unit Full Potential and Profitability Targets
• You will bring:A bachelor s or higher degree in Electronics, Computer Science, Mathematics, or related disciplines.
• Minimum 20 Years of experience in the Telecom deployment & operations space.
• Domain experience in radio network rollout is mandatory.
• Knowledge of automation tools, statistics, optimization & related fields.
• Strong Project Management Skills (Certification- PMP, Prince2 etc Preferred).
• Knowledge of best practices to improve products, processes, and services.
• Sound analytical and problem-solving abilities.
• Implement Performance Management for the correct understanding and adherence to processes,.
• methods, and tools.Proven People management experience.
• Core CompetenciesPersuading & Influencing.
• Strong People Management.
• Presenting & Communicating Information.
• Creative & Innovative.
• Learning & researching.
• Relating & Networking.
• Deciding & Initiating Action.
• Adhering to Principles & Values.
• Commercial thinking.
• Why join Ericsson?.
• At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
• We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Req ID: 754896.

Experience:

1 year required

Skills:

Finance

Job type:

Full-time

• 15 + years of experience, from within the Telcom industry on driving projects/Programs of high complexity.
• Must have proven track record in leading Telco of Deployment, Implementation & Integration along with Proof of Concepts, Network Planning & Design, Network Tuning & Optimization, RAN Product Integration & SW Network Wide Upgrades working on the latest technology telecommunications have to offer.
• Demonstrable ability to transform customer requirements and expectations at a high l ...
• Building a Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.).
• Excellent financial experience and knowledge.
• Highly developed solid grasp of business process, including tender and sales.
• Excellent Consulting skills with a consistent record as a focused Senior Consultant to the customer.
• In depth knowledge of the telecom industry, including a detailed understanding of economic/ commercial/political issues affecting the industry.
• Excellent Leadership abilities proven through line manager or other comparable positions.
• Ability to drive team engagements in a tough and time critical environment.
• Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, coordinating work and planning actions.
• Ability to communicate effectively at the senior level; must have outstanding communication skills to influence others and meet timelines while building positive relationships both internally and externally.
• Seek and lead up-sales opportunities.
• Mentoring the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
• Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology.
• Why join Ericsson?.
• At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• Primary country and city: Thailand (TH) || [[location_obj]].
• Job details: Network Program Director.

Experience:

3 years required

Job type:

Full-time

• We are seeking a dedicated Fixed Broadband Technical Support Engineer to join our team. This role is crucial in providing exceptional technical support and troubleshooting for our fixed broadband services. The ideal candidate will possess a strong understanding of network technologies, excellent customer service skills, and the ability to resolve technical issues efficiently.
• Provide 2nd Tier technical support to customers experiencing issues with fixed broadband Network & services.
• Diagnose and troubleshoot connectivity issues, including hardware, software, and network configuration problems.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Collaborate with engineering and product teams to resolve complex technical problems and provide feedback for service improvements.
• Maintain detailed documentation of customer interactions, technical issues, and resolutions in the ticketing system.
• Stay updated on new technologies, products, and industry trends to enhance service quality and effectiveness.
• 24x7 standby in shift to support first line staffs.
• 0 - 3 Years Experiences in Telecomunication or IT Operation.
• Bachelor s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
• Excellent communication skills, both verbal and written, with an ability to explain technical concepts to non-technical users.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer skills Excel,Word,Power point etc. is essential.
• Experience with various broadband technologies (FTTx,MPLS,VLL,VPN,Routing protocol) and associated equipment.
• Relevant certifications (e.g., CompTIA Network+, Cisco Certified Network Associate) are advantageous.
• Programming skills in python,shell script or php are advantageous.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Automated Operations Engineer.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Skills:

Assurance, Automation, System Administration

Job type:

Full-time

• Facilitate continuous availability of services to clients, ensuring they adhere to Service Level Agreement (SLA) performance standards.
• Perform trend analysis for proactive failure detection and 2nd level restoration and repair.
• Work with customers to ensure correct implementation of agreed change requests without negatively affecting service availability.
• Respond to service or resource requirements requiring broad network knowledge, or specific product/service knowledge from an end-to-end perspective.
• Conduct Assurance Support Activities such as Change Introduction impact analysis, Business Requirement Impact Analysis, and Complex Change Execution.
• Execute Security Preventive Maintenance tasks, Access Database Audit, and participate in KPI reporting design and definition.
• The skills you bring: Ericsson Operations Engine - Mode Of Operations.
• Overall understanding of Automation?.
• 5G MS Operations Readiness.
• Troubleshooting skills.
• Network Performance.
• E2E Customer Experience.
• Network Virtualization.
• Problem management.
• Telecom Domain.
• Incident management.
• MS TOP.
• Customer Experience Improvement.
• Service Request Fulfilment (OMS).
• System Administration.
• Data Security.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Domain Support Specialist.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Skills:

Finance

Job type:

Full-time

• Accountable for end to end management of Network performance life cycle i.e Project sites acceptance, Cluster acceptance Scope of work to Managed services scope of work.
• Interact with customer to ensure strict adherence with Contractual SOW.
• Oversee unit finance to guarantee a secured budget for the unit & Conduct periodic Resource & Competence Management.
• Assure service delivery execution aligned with well-defined KPI/SLA/targets for contract-conforming deliveries.
• 10+ Years of Experience at Senior manager or above position in Managed services & Hands on experience in NW Roll out.
• Line Management experience.
• Customer LT group interaction experience.
• Work Level Agreement (WLA) and Service Level Agreement (SLA) understanding.
• Financial structures for Service Delivery.
• Competency Management, Strategic Planning, Capacity Planning.
• Employee Performance Management.
• Exposure with Network solutions / KAM domain.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Service Owner.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Skills:

English

Job type:

Full-time

• The Solution Architect RAN shall have responsibility for defining innovate technical service solution offerings across the LTE and 5G domains.
• The technical Management of LTE and 5G projects within the various accounts will be large part of the role as will engagement with customers on NW strategy evolution, improving end user experience novel and innovative solutions to meet coverage and capacity requirements.
• Focus will be across the subdomains of design, tuning and especially optimization.
• He/she will have deep technical knowledge about features, functionality, performance and product roadmaps with the ability to work toward higher management layers within customer organization and be prime contact from CNS perspective toward customer for the strategic and technical solutions offered.
• University Degree or equivalent in computer or telecommunications engineering.
• Able to speak and write in English at an internationally acceptable level.
• More than 7 years relevant experience in the telecommunications industry in the RF field.
• Deep knowledge, understanding and experience in the LTE and 5G areas.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Solution Architect.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Skills:

Payroll, Compliance, Microsoft Office, English

Job type:

Full-time

• Conduct Payment and Withholding Tax activities, manage petty cash and handle manual payment requests.
• Assist with travel and expense activities including auditing of expense claims and support employees with respective procedures.
• Carry out Records Retention tasks like document archiving, content inventory management, and records retention scheduling.
• Administer Company Card Activities, manage applications and reminders and oversee card termination process after employee exit.
• Perform People activities including local benefit and payroll administration, entry/exit processes, and training administration.
• Handle fleet management tasks such as the ordering and tracking of vehicles, management of vehicle database, and ensuring compliance to local mandates.
• The skills you bring:People Services.
• Process Improvement.
• Cash Management.
• Withholding Tax.
• Microsoft Office.
• English language.
• Credit Card Applications.
• Purchase Order Preparation.
• Invoicing.
• Compliance Requirements.
• Automation Anywhere (RPA Software).
• Administrative Law.
• Payment Processing.
• Archiving.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Local Administrator.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Experience:

5 years required

Job type:

Full-time

• We are seeking a dedicated Fixed Broadband Technical Support Engineer to join our team. This role is crucial in providing exceptional technical support and troubleshooting for our fixed broadband services. The ideal candidate will possess a strong understanding of network technologies, excellent customer service skills, and the ability to resolve technical issues efficiently.
• Provide 2nd Tier technical support to customers experiencing issues with fixed broadband Network & services.
• Diagnose and troubleshoot connectivity issues, including hardware, software, and network configuration problems.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Monitor analyze and report network/service performance metrics, proactively identifying potential issues.
• Collaborate with engineering and product teams to resolve complex technical problems and provide feedback for service improvements.
• Maintain detailed documentation of customer interactions, technical issues, and resolutions in the ticketing system.
• Stay updated on new technologies, products, and industry trends to enhance service quality and effectiveness.
• 24x7 standby in shift to support first line staffs.
• 5 Years Experiences in Telecomunication or IT Operation.
• Bachelor s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
• Excellent communication skills, both verbal and written, with an ability to explain technical concepts to non-technical users.
• Customer-oriented mindset with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge in SQL Language and Data analytic tool such as Tableau, Power BI etc.
• Basic computer skills Excel,Word,Power point etc. is essential.
• Experience with various broadband technologies (FTTx,MPLS,VLL,VPN,Routing protocol) and associated equipment.
• Relevant certifications (e.g., CompTIA Network+, Cisco Certified Network Associate) are advantageous.
• Programming skills in python,shell script or php are advantageous.
• Knowledge in SQL Language and Data analytic tool such as Tableau, Power BI etc.
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Job details: Automated Operations Engineer.
• Primary Recruiter: Sitthinon Charoenkitwayo.

Skills:

Finance, Contracts

Job type:

Full-time

• Monitor the financial performance of delivered services, ensuring cost levels are maintained while securing contract fulfilment and customer satisfaction.
• Work with the various program streams to produce accurate financial cost forecast, taking into account any SLA penalties, risk, 3rd party & Ericsson internal costs etc.
• Work with the MSCOO to provide monthly accurate forecast updates into Ericsson KAM and Finance functions.
• Coordinate & facilitate monthly and quarterly internal governance forums at local MS, Thailand CU and MOAI levels.
• Define and manage the Contracted MS scope and WLA Management Framework.
• Establish effective procedures for controlling contracted scope and ensuring requirements fulfilment.
• Regularly review service contracts and internal Working Level Agreement, confirming all commitments are met.
• Proactively manage contract execution and handle deviations with respect to scope and volume.
• Identify potential add-on sales opportunities from the execution of the MS contract.
• Project Cost Management.
• Business Requirements & Reporting.
• Efficiency Improvement in Service Delivery.
• Staffing.
• Change Control.
• Operational Excellence.
• Operational-Level Agreement.
• Contract Lifecycle Management.
• Service Delivery Business Understanding.
• Project Scoping.
• Service Delivery Models and Strategy.
• Commercial Management.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).
• What happens once you apply?.
• Click Here to find all you need to know about what our typical hiring process looks like.
• We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
• Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
• We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us.
• We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. .
• Primary country and city: Thailand (TH) || Bangkok.
• Req ID: 754247.