Ericsson (Thailand) Ltd.
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Problem Manager
atEricsson (Thailand) Ltd.Join our Team
About this Opportunity:
We are looking for a Problem Manager to oversee Service Assurance functions within the Network Operations Center (NOC). This customer-facing role ensures operational performance by managing reactive and proactive network maintenance.
Key Responsibilities:
- Identify and drive operational improvements through business transformation initiatives.
- Conduct Root Cause Analysis (RCA) for critical incidents, collaborating with Tier 1, Tier 2, Optimization, and OEM teams.
- Lead problem resolution and proactive prevention methods to minimize repetitive incidents.
- Maintain and track risks, single points of failure (SPOF), and mitigation plans.
- Work with Data Analytics teams to develop predictive models for network performance insights.
- Engage with teams to ensure timely issue resolution and improve customer experience.
- Manage automation, AI/ML, and data analytics to enhance service delivery.
- Drive Incident Management, Change Management, and Problem Management processes.
Skills & Experience:
- Education: Bachelor’s or Master’s in Telecommunications, Computer Science, or Electrical Engineering.
- Experience: 10+ years in Telecom, with expertise in RAN, Transport, and Core domains.
- Strong knowledge of Service KPIs, Machine Learning, AI, and Cloud Technologies.
- Proficiency in automation and data analytics tools (e.g., Tableau).
- Ability to lead problem management operations and drive cross-functional projects.
- Customer-oriented mindset with strong collaboration and communication skills in English & Thai.
- Availability for 24x7 support when required.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Primary country and city: Thailand (TH) || Bangkok
Req ID: 760457
Skills required
- Automation
- Electrical Engineering
- Tableau
- English (Fair)
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Ericsson’s presence in Thailand dates to 1897. In 1906, we deployed the first ever telephone exchange in Thailand. Since then, across more than 116 years Ericsson has supported Thailand through multiple generations of mobility playing a key role in every facet of telecommunications in the c ...
Why join us: Being at the beginning of your career is exciting. That excitement is amplified at Ericsson and we have a number of different entry points. You can experience Ericsson through an Internship; explore graduate opportunities within your region; or find out more about our Early Career Program for spe ...
