Ericsson (Thailand) Ltd.
This job has expired
Head of Operations Assurance
atEricsson (Thailand) Ltd.Join our Team
About this Opportunity:
The Head of Operations Assurance is responsible for NOC, Back Office, and Security across Mobile, Broadband, and B2B networks (core, transport, and access). This role leads 300+ resources and plays a key role in integrating AI/ML and automation into operations. Extensive experience in Managed Services, Operations, and People Leadership is required.
Key Responsibilities:
- Oversee operational and financial performance per WLA, ensuring efficient service delivery.
- Drive productivity, efficiency, and contract performance (local/global).
- Monitor, report, and improve operational and financial performance of service units.
- Manage Operational-Level Agreements (OLA) in line with MSTOP and Ericsson standards.
- Ensure compliance with legal, customer, and Ericsson policies (Health, Safety, Environment).
- Lead continuous improvement and innovation to enhance financial and operational results.
- Identify trends and issues, driving incremental sales opportunities.
Key Skills:
- Ericsson Operations Engine & Automation
- ITSM Framework & Operational Reporting
- Risk & Project Governance
- Continuous Improvement & Quality Assurance
- Financial Structures for Service Delivery
- WLA, SLA, MS TOP & Managed Services
- Productivity & Staffing
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Thailand (TH) || Bangkok
Req ID: 763287
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Senior Management
- Finance
Job type
- Full-time
Company overview
Ericsson’s presence in Thailand dates to 1897. In 1906, we deployed the first ever telephone exchange in Thailand. Since then, across more than 116 years Ericsson has supported Thailand through multiple generations of mobility playing a key role in every facet of telecommunications in the country ...
Why join us: Being at the beginning of your career is exciting. That excitement is amplified at Ericsson and we have a number of different entry points. You can experience Ericsson through an Internship; explore graduate opportunities within your region; or find out more about our Early Career Program for spe ...
