Ericsson (Thailand) Ltd.
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Engineer 2nd Level Ops (RAN)
atEricsson (Thailand) Ltd.Join our Team
Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.
- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
- Perform system administration tasks, maintain databases, and manage user access.
- Execute change introduction activities, perform service request fulfilment, and handle standard changes.
- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
- Drive customer experience improvement initiatives and provide full support during problem management investigations.
Ericsson Operations Engine - Mode Of Operations.
- 5G MS Operations Readiness.
- Knowledge Sharing and Collaboration Skills.
- Problem management.
- Business Continuity Management.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- Business Understanding.
- Ericsson Customer Assurance Competence.
- MS TOP.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- Customer Complaint Resolution.
- System Administration.
- RAN Configuration Knowledge.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Primary country and city: Thailand (TH) || Bangkok
Job details: Domain Support Specialist
Primary Recruiter: Sitthinon Charoenkitwayo
Skills required
- System Administration
- Assurance
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Engineering
Job type
- Full-time
Company overview
Ericsson’s presence in Thailand dates to 1897. In 1906, we deployed the first ever telephone exchange in Thailand. Since then, across more than 116 years Ericsson has supported Thailand through multiple generations of mobility playing a key role in every facet of telecommunications in the c ...
Why join us: Being at the beginning of your career is exciting. That excitement is amplified at Ericsson and we have a number of different entry points. You can experience Ericsson through an Internship; explore graduate opportunities within your region; or find out more about our Early Career Program for spe ...
