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About this opportunity:
Ericsson is seeking an ambitious Improvement and Performance Manager (SD) to drive transformation, enhance customer, operational, and financial performance, and lead cultural change. This role focuses on operational excellence, analytics, and automation to ensure continuous improvement.

What you will do:

  • Develop subject matter expertise in a sub-domain.
  • Hands-on experience with Routers and DWDM Nodes.
  • Identify skill gaps, develop plans, and assess proficiency in technical and automation skills.
  • Oversee Unit Management, ensuring cost control, EGMS compliance, and communication.
  • Manage projects, including customer relations, performance, and financials.
  • Lead operations, ensuring productivity, quality, SLA fulfillment, and compliance.
  • Drive automation, data-driven operations, and workflow management.
  • Identify and implement E2E digitization use cases.
  • Set high performance standards, define goals, and enhance team competence.
  • Promote collaboration and team-building across functions, including leading virtual teams.
  • Communicate effectively with stakeholders.
  • Foster innovation by introducing new methods, processes, and technologies.
  • Improve automation and process efficiency, leveraging E2E process knowledge.
  • Analyze and enhance processes, workflows, and operations.
  • Define and manage transformation business cases and Objectives & Key Results (OKRs).
  • Identify and mitigate transformation risks.
  • Ensure transformation adoption, OKR achievement, and business case fulfillment.
  • Align and manage multiple transformation projects across units.
  • Facilitate impactful customer, operational, and financial improvements.


Key Skills:

  • Project & Program Management (Agile, Change, Business Transformation)
  • Process & Performance Improvement (EBP, Ericsson Business & Finance Processes)
  • Analytical & Communication Skills (Performance Analytics, Change Communication)
  • Automation & Digitalization (Process Efficiency, Data-driven Operations)
  • Leadership & Stakeholder Management (Influencing, Mobilizing, Objective Setting)
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Management
Job type
  • Full-time
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Company overview

Size:500-1000 employees
Industry:Trading and Distribution
Location:Bangkok
Website:www.ericsson.com
Founded in:1897
Ranking:4/5

Ericsson’s presence in Thailand dates to 1897. In 1906, we deployed the first ever telephone exchange in Thailand. Since then, across more than 116 years Ericsson has supported Thailand through multiple generations of mobility playing a key role in every facet of telecommunications in the c ...

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Why join us:

Being at the beginning of your career is exciting. That excitement is amplified at Ericsson and we have a number of different entry points. You can experience Ericsson through an Internship; explore graduate opportunities within your region; or find out more about our Early Career Program for spe ...

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Head office: 22nd Floor, S-Oasis Building, 199 Vibhavadi Rangsit Rd, Chom Phon, Chatuchak, Bangkok 10900
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