Ericsson (Thailand) Ltd.
CU Thailand Head of NDO & DPO
atEricsson (Thailand) Ltd.Join our Team
About this opportunity:
As Head of CU Thailand NDO, based out of Bangkok , you will play an essential role in implementing our Service Delivery Processes, Tools and Strategies.
This opportunity is a high visibility career profile & requires the customer management alongwith internal E/// workforce and ARPs/ASPs. Safety first need be followed at all levels through strict adherence with our OHS Codebook.
Responsibilities
- Accountable for end to end management of Network performance life cycle i.e Project sites acceptance, Cluster acceptance Scope of work to Managed services scope of work.
- Interact with customer to ensure strict adherence with Contractual SOW.
- Oversee unit finance to guarantee a secured budget for the unit & Conduct periodic Resource & Competence Management
- Assure service delivery execution aligned with well-defined KPI/SLA/targets for contract-conforming deliveries.
Must haves :
- 10+ Years of Experience at Senior manager or above position in Managed services & Hands on experience in NW Roll out.
- Line Management experience.
- Customer LT group interaction experience.
- Work Level Agreement (WLA) and Service Level Agreement (SLA) understanding.
Good to Have :
- Financial structures for Service Delivery.
- Competency Management, Strategic Planning, Capacity Planning.
- Employee Performance Management.
- Exposure with Network solutions / KAM domain.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disabilityplease reach out to Contact Us
We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
Primary country and city: Thailand (TH) || Bangkok
Job details: Service Owner
Primary Recruiter: Sitthinon Charoenkitwayo
Skills required
- Finance
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Senior Management
Job type
- Full-time
Company overview
Ericsson’s presence in Thailand dates to 1897. In 1906, we deployed the first ever telephone exchange in Thailand. Since then, across more than 116 years Ericsson has supported Thailand through multiple generations of mobility playing a key role in every facet of telecommunications in the c ...
Why join us: Being at the beginning of your career is exciting. That excitement is amplified at Ericsson and we have a number of different entry points. You can experience Ericsson through an Internship; explore graduate opportunities within your region; or find out more about our Early Career Program for spe ...
