Ericsson (Thailand) Ltd.
CU CSS Head - SGPHBN
atEricsson (Thailand) Ltd.Grow with us
We are looking for Cloud Software and Services Head – CU Singapore Philippines and Brunei. This role will require an established people leader with the ability to ensure customer value and happiness through an efficient service delivery.
As a CSS CU Head you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes
You will
- Lead Ericsson Cloud & Software Services team supporting key customers in Singapore, Philippines and Brunei.
- Accountable for CSS P & L. Empower the organization to strive to achieve business outcomes based on in-depth understanding of our portfolio, customers’ business, strategy, operations and objectives.
- Build strong Customer relationships at C Level, as well as with internal stakeholders.
- Building and leading a presales and delivery organization to support timely and effective customer requirements.
- Contribute to the development of a long-term strategy and plan for the business
- Work in a collaborative way with internal and external stakeholders, including within partner/supplier ecosystems including Hyperscalers.
- Manage the business by leading all aspects of the monitoring and reporting of program related trends, capability development and performance against project plans and budgets.
- Develop a positive & productive culture within the business
- Be a part of the CU leadership team. Contribute and ensure CSS is well covered in CU priorities.
- Responsible for Sales, margins, and cash flow.
- May have added responsibilities to manage the above deliverables for Thailand as well.
To be successful in the role
- Education BE, M Sc, MBA or equivalent degree
- 15 Plus years experience, from within the Telco/Systems Integration Industry on driving IT and Network transformation programs or projects of high complexity
- Deep understanding of Cloud & Software services domain in areas, BSS, OSS, Mobile Core, Packet Core, Cloud, MSIT and Systems Integration
- Experience advising sophisticated projects, growing profitability, driving cost efficiency, and building top line and bottom-line growth
- Deep experience of leading teams in a multicultural collaborative environment. Building and managing a presales and delivery organization to support timely and effective customer requirements
- Proven track record working for a supplier towards major telecom operators
- Ability to maneuver and negotiate in a very complex stakeholder environment
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us.
We are proud to announce Ericsson Singapore have been again officially Great Place to Work Certified™ in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Primary country and city: Singapore (SG) || Singapore
Req ID: 757726
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Senior Management
Job type
- Full-time
Company overview
Ericsson’s presence in Thailand dates to 1897. In 1906, we deployed the first ever telephone exchange in Thailand. Since then, across more than 116 years Ericsson has supported Thailand through multiple generations of mobility playing a key role in every facet of telecommunications in the c ...
Why join us: Being at the beginning of your career is exciting. That excitement is amplified at Ericsson and we have a number of different entry points. You can experience Ericsson through an Internship; explore graduate opportunities within your region; or find out more about our Early Career Program for spe ...
