Senior Operations Associate, Delta Careers

Our Vision

Building the World’s Leaders of Tomorrow.

Our Mission

Creating the Education system for the 22nd Century.

About Crimson:

Crimson Education is a fast-growing EdTech company committed to transforming education by connecting students to expert mentorship, academic resources, and life-changing opportunities. Our global network of alumni plays a vital role in our community, and we are looking for a passionate and driven individual to lead the Crimson Alumni Network. This position is meant to be full-time and quite flexible, with both remote working and hybrid working options available.

Delta Careers, a unit of Delta Institute, is a global leader in virtual programs designed for high school students. We partner with top companies to offer immersive, real-world projects that help students gain industry exposure, develop critical skills, and build their professional portfolios.

Job Description

What is this role responsible for?

We are looking for a Senior Operations Associate to oversee the seamless execution of our programs, source and manage mentors, coordinate company executive communication, and ensure high-quality student experiences. This role requires strong organizational skills, attention to detail, and the ability to coordinate multiple moving parts to ensure Delta Careers continues to deliver meaningful learning experiences.

Key Responsibilities

Program Operations, Curriculum & Execution

• Oversee the end-to-end management of programs, ensuring smooth execution and a great experience for students.
• Collaborate on curriculum development and refinement, ensuring programs are structured for maximum student engagement and industry relevance.
• Manage program logistics, student onboarding, and session coordination, making sure everything runs on schedule.
• Track and organize timelines, deliverables, and program updates, proactively addressing any challenges.
• Work closely with internal teams to gather feedback and continuously improve program quality.

Company Executive & Partner Communication

• Serve as the primary point of contact for external company executives, ensuring smooth coordination for their involvement in programs.
• Send calendar invites, confirm participation, and follow up to ensure all sessions are locked in.
• Handle post-session communication, including thank-you notes, to maintain strong relationships with partners.
• Ensure clear communication on expectations, deliverables, and logistics with company representatives.

Mentor Sourcing & Management

• Source, recruit, and onboard industry experts as mentors based on program needs across various fields.
• Develop a structured mentor engagement strategy to create meaningful student-mentor interactions.
• Provide ongoing support and quality assurance to ensure mentors meet program expectations.
• Build and maintain strong relationships with mentors, ensuring their continued engagement.
• Organize mentor training sessions, setting expectations and offering support as needed.

Student & Parent Experience

• Provide support to students throughout the program, addressing questions and ensuring they have a smooth experience.
• Communicate with parents when needed, offering updates and addressing any concerns.
• Develop strategies to keep students engaged and maximize their learning outcomes.

Collating Student Data for Marketing

• Work closely with the marketing team to gather and organize student data for promotional and reporting purposes.
• Collect and highlight student success stories, testimonials, and project outcomes to showcase impact.
• Develop streamlined processes to capture qualitative and quantitative insights from students and mentors.
• Ensure all student data collection follows privacy policies and best practices.

What is needed for the role?

• 3+ years of experience in operations, program coordination, or education management, preferably in edtech or a related field.
• Strong ability to manage multiple projects, ensuring smooth execution from start to finish.
• Experience in mentor or talent sourcing, stakeholder communication, and program execution.
• Excellent organizational and communication skills, with an eye for detail.
• Comfortable working in a fast-paced environment, balancing multiple priorities effectively.
• Ability to build strong relationships with mentors, students, company executives, and team members.
• A Masters in Education from a reputable university is a plus.
• Experience working in remote, globally distributed teams is a plus.

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