Customer Success Manager - Mandarin Speaking
atCrimson Education Co., Ltd.Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?
Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathways.
We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and leveling the playing field. They engage, manage and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.
What are the main responsibilities for this role?
- Coordinate, engage, and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors, and Mentors who contribute to a personalized student roadmap)
- You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team
- Advise the team on possible value add solutions to support the student
- Provide the global team insights into local cultural nuances and demands
- Keep up to date on student’s progress, and report back to the team regularly
- Proactively manage and foresee issues by resolving complaints or escalations promptly
What we are looking for?
- 1-2 years experience in customer service, project management or a transferable role
- Ability to build strong customer relationships with families through excellent customer service, high cultural awareness, and adaptability
- High level of resilience and ability to thrive in a fast-paced startup environment
- Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
- Outstanding organizational skills, with excellent written and verbal communication skills
Why work for Crimson?
- Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
Experience required
- 1 years
Salary
- Negotiable
Job function
- Customer Service
- Management
Job type
- Full-time
Company overview
Crimson Education was founded in New Zealand in 2013 with one core goal in mind - to help people achieve their potential. Since our humble beginnings, we have connected more than 20,000 students, entrepreneurs and young professionals with some of the world’s brightest young minds. Crimson n ...
Why join us: At Crimson, we’re serious about transforming the world - through tech, education, and greatness with a network of more than 2,000 tutors and mentors from around the world! We've also had massive growth over the past 12 months as we continue our expansion globally with operations in Aust ...
Benefits
- Accident Insurance
- Corporate Social Responsibility Initiatives
- Dental Insurance
- Five-day work week
- Flexible working hours
- Health Insurance
- Job training
- Learning & Development Opportunities
- Maternity leave
- Paid holidays
- Performance bonus
- Remote work
- Social Security