THE PURPOSE OF THE ROLE

Reporting to the Head of Department, leading and inspiring a team of up to 400 staff with responsibilities including Safety, Quality, Customer Service, Costs and Continuous Improvement

The incumbent will be responsible for providing a high level of customer service to over 130 stores in a fast moving environment, controlling a budget of significant value, together with leading change initiatives to further improve performance in all key result areas

MAJOR ACCOUNTABILITIES

1 To develop, manage and coach a team of section managers and supervisors, supporting them to inspire their teams to deliver above target results in the areas of Safety, Quality, Customer Service, Costs, People Engagement and Continuous Improvement
2 Lead a team of up to 400 staff, with accountability for the whole order fulfillment cycle from Goods Receipt/Inbound, Put-away, Picking, Packing to Dispatch
3 Coach and engage the team to ensure they perform to an acceptable standard, and operate in accordance with site quality, GDP, hygiene and housekeeping standards and health & safety requirements
4 Fully buy in and follow all the principles of the All Star Program, leading by example to ensure the team is fully engaged with the system, and the culture is ingrained into the organization
5 Lead Continuous Improvement activities, working closely with the various site functional teams, including the All Star team to continuously improve performance in all areas
6 Promote and ensure a consistent, fair and robust approach to the implementation of people policies and procedures
7 When the direct manager is on leave or away from the work place, effectively take over the responsibilities of the direct manager
8 Be obsessed with standards so the people and facility fit the Makro Brand
9 Ensure the continued professional development of your area of responsibility investigation team, to include the identification of suitable individuals in longer-term succession planning.

Educational Qualifications

• Bachelor’s Degree in Supply Chain, Production, Manufacturing, Engineering, Warehouse and Logistics or a related discipline

Experience

• Minimum 10 years of experience within a DC or warehouse, with 5 years at a management level, having a track record of driving sustainable improvements in all key result areas
• Leading a team greater than 100 staff within a fast moving, high volume and complex environment with a strong customer service and cost improvement bias

Capabilities and Competencies

• Excellent leadership skills and a ‘hands on’ inspirational management style, results-driven, communicative, highly numerate and financially astute
• A passion for continuous improvement and a high level of customer orientation and understanding
• Proven analytical, problem solving and project management skills
• Good Command of English and PC Literate
• Able to work flexible hours with an open minded and positive attitude
• Enjoy working as part of a committed, flexible team, and taking pride in everything you do