Supervisor/Team Lead – English/Thai Call Representative

atBangkok Bank Pcl (BBL)

Duties & Responsibilities:

  • Responsible for team mentoring.
  • Keep track of schedule adherence. Providing real time Floor Support to agents taking calls.
  • Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
  • Motivating the team members to achieve targets set by the company taking the key metrics into consideration.
  • Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
  • Taking regular pre and post shift huddles discussing high and low pointers.
  • Providing Floor support to agents and providing other assistance ​


Qualification

  • Bachelor's degree or higher in any fields.
  • Good command of English
  • Good understanding of system resources and allocation Flexible to work.
  • Open to work in rotating shifts and weekends
  • Ability to work under pressure
  • Result and target oriented with team management and coaching skills
  • Proficiency in employee development to assist employees in meeting the Performance Targets through, Hiring, Coaching & Mentoring
  • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
Experience required
  • any or no experience
Career level
  • Middle Level
Salary
  • Negotiable
Job function
  • Management
  • Customer Service
  • Sales
Job type
  • Full-time
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Company overview

Size:5000-10000 employees
Industry:Banking & Finance
Location:Bangkok
Website:www.bangkokbank.com
Founded in:1944
Ranking:4/5

Since our establishment in 1944, Bangkok Bank has been at the forefront of Thailand's financial sector, evolving to become the largest bank in the country and the 6th largest in Southeast Asia in terms of total assets. For decades, we've been the trusted partner of choice, guiding our customers – ...

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Why join us: At Bangkok Bank, we're not just about numbers and financial growth; we're equally invested in the health, wellbeing, and happiness of our team members and their families. As part of our commitment, we offer an array of appealing benefits designed to ensure a work-life balance. Our culture extend ... Read more

Job location: Huai Khwang
Head office: 333 ถนนสีลม แขวงสีลม เขตบางรัก กรุงเทพฯ 10500
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Benefits

  • Social Security
  • Learning & Development Opportunities
  • Health Insurance
  • Corporate Social Responsibility Initiatives
  • Job training
  • Provident fund
  • Company uniform
  • Annual bonus
  • Dental Insurance
  • Five-day work week
  • Life Insurance
  • Education Allowance
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