Responsibilities :

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to follow up customer case and response to customer promptly
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report

Qualification :

• Handle inquiries & complaints from online channels
• 2-3 year experience in Call Center/Customer Services
• Good command of English
• Bachelor’s degree or higher in Business Administration or related fields
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice)
• Having background in Hire Purchase, Finance or Banking industry would be a plus
• Good command of English
• Good communication and problem-solving skills