Get to Know our Team:
Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, but we also serve as a means of empowerment for both our team members and those within the company. Having experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda's business leaders need to push into new territories in sustainable and scalable ways. We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.

The Opportunity:
At Agoda, we see technology as the foundation of financial excellence, and as a Manager in Fintech Solutions, you will lead the charge in transforming how finance and technology work together. This role is your opportunity to shape resilient systems, reduce disruptions, and ensure finance has a strong voice in technology decisions.

You will partner with diverse teams—finance, tech, product, and incident management—to detect and resolve issues faster, prevent recurring challenges, and drive continuous improvement. By presenting clear insights and trends to senior leadership, you will influence decisions that enhance system performance and operational efficiency.

This is more than a role—it's a chance to redefine how finance operates in a tech-driven world. Join us to lead innovation, empower teams, and set new standards for excellence in financial technology.

In this transformative role, you will:

• Collaborate with finance, tech teams, product owners, and incident management to achieve operational excellence by reducing and detecting tech issues impacting finance systems.
• Lead efforts to reduce overall tech issues and incidents impacting finance systems, including upstream and downstream systems.
• Detect issues and incidents faster, ensuring timely mitigation by collaborating with the right teams.
• Act as the voice of finance to the tech team, ensuring all incidents are addressed comprehensively across all finance areas with minimal to no impact.
• Push for thorough root cause analysis and lessons learned to prevent recurring issues.
• Present incident trends and key issues (especially those impacting month-end closing) to senior leadership, clearly explaining the challenges faced, their causes, actions taken, and overall progress in reducing incidents.
• Define and implement metrics and methodologies to measure success in reducing incidents, improving detection, and enhancing resolution times.
• Address and reduce tech issues, continuously improving the ways to have stable and resilient finance systems, covering major areas of finance – Pay-in, Pay-out, chargebacks, Accounting, tax, Treasury and so on.

What you'll Need to Succeed:

• Over 8 years in finance systems specially incident management with a focus on any one of the major finance domains (pay-in, pay-out, GL) in the tech and e-commerce sectors.
• A Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• A track record as a techno-functional expert in finance systems, driving operational excellence and authoritative guidance.
• Strong experience in stakeholder management and the ability to influence decisions.
• A passion for investigating issues, identifying root causes, and driving resolutions.
• Strong ability to define and measure KPIs/metrics to track system performance and improvements.
• A solid understanding of risk and controls related to finance systems and processes.
• Capability to work alongside Product, Tech, and Finance teams on various incidents and initiatives.
• Exceptional numerical, analytical, problem-solving, and change management skills, coupled with the ability to innovate and make critical judgments.
• Basic SQL proficiency.
• A keen eye for detail, self-motivation, and a mindset geared towards continuous improvement and learning.
• A high level of dependability, urgency, results-orientation, and strong business acumen.

It's Great if you have:

• Experience working in finance cross-functions (Finance operations, treasury, etc.).
• Familiarity with local/US GAAP and knowledge & compliance in financial & accounting management.
• Experience working in data analytics.
• Experience working with Oracle Fusion ERP or SAP.
• Experience with Robotic Process Automation (RPA) tools.

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