Get to Know our Team:

Join the dynamic and cutting-edge Global Service Delivery (GSD) team at Agoda, where innovation meets connectivity! As the driving force behind Agoda's global office infrastructure and staff connectivity, we empower employees across 10 different countries, ensuring seamless operations. Whether you're in the office, working remotely, or jet-setting, our team delivers top-notch hardware, software, and access to resources, fostering an environment where everyone can achieve their goals. Harnessing state-of-the-art cloud management technologies alongside the best on-site services, we manage the latest hardware running on Windows, macOS, and Linux. Elevate your career with us and be part of a team that thrives on pushing the boundaries of what's possible!

The Opportunity:

We are looking for candidates with a passion for technology and experience in Identity and Access Management (IAM) to join our team in Bangkok. This role offers excellent growth opportunities in a multicultural environment.

In this Role, you'll get to:

• Design, implement, and manage user access controls and permissions.

• Oversee the creation, modification, and deletion of user accounts.

• Automate identity provisioning and de-provisioning processes.

• Maintain role-based access control (RBAC) and attribute-based access control (ABAC) models.

• Provide support and troubleshooting for requests received via ServiceDesk, ensuring all requests are completed within the agreed SLA.

• Support business access requirements on multiple systems.

• Resolve day-to-day issues assigned to the GSD Operations team.

• Take on long-term projects in addition to daily tasks, allowing for growth and development.

• Make quick decisions, implement standards, and best practices to improve support processes.

What you'll need to succeed:

• Fluent in English.

• Enthusiastic team player.

• Bachelor's degree in information technology, Computer Science, or a related field.

• Minimum 2 years of experience in IT Helpdesk, Operations support, or as an IAM Analyst.

• Background in "no code" automations and working with APIs.

• Solid knowledge of SQL Database Server and query commands.

• Good knowledge of Okta or similar Identity Providers (IDP).

• Good knowledge of Active Directory management tools, Exchange, and SharePoint.

• Good knowledge of Azure AD, Exchange Online, or Microsoft Office 365.

• Customer service-minded with great communication and interpersonal skills.

• Strong organizational and time management skills, analytical skills, attention to detail, and accuracy.

• Must demonstrate ownership and be both proactive and reactive.

Benefits

• Hybrid Working Model
• WFH Set Up Allowance
• 30 Days of Remote Working from anywhere globally every year
• Employee discount for accommodation globally
• Global team of 90+ nationalities
• 40+ offices and 25+ countries
• Annual CSR / Volunteer Time off
• Benevity Subscription for employee donations
• Volunteering opportunities globally
• Free Headspace subscription
• Free Odilo & Udemy subscriptions
• Access to Employee Assistance Program (third party for personal and workplace support)
• Enhanced Parental Leave
• Life, TPD & Accident Insurance