Business environment:

Within Travel Distribution, Customer Operations (CMO) is driving all operations for the Travel Distribution business to maximize our customers' success. At every point of the customer journey, from onboarding innovative solutions to everyday usage, CMO organization supports our customers via a global expertise, a scale advantage, an appropriate footprint, and a digitalization capability.

Shopping Consultancy (SHP) within CMO has the mission to provide functional and technical guidance to our customers in analyzing their usage of Amadeus flight search product and provide functional and technical consultancy and implementation to ensure optimum usage and business value. We also participate in product evolution to anticipate the operation needs, define the serviceability requirements, and design the new services.

Job Description:

(Instant Search is the Amadeus flight search solution that provides travel offers based on pre-computed cache, through web service or data feed channels.)

The role of Integration Consulting Specialist – Instant Search Implementation involves:

• Handling the implementation of Instant Search for customers, possessing in-depth knowledge of its technical and functional aspects.
• Conducting requirements analysis, mapping functional requirements to technical requirements, and implementing them using scripts, while managing both functional and technical aspects of implementations.
• Collaborating with consultants, delivery teams, and developers to ensure seamless implementation.
• Collaborating on service design with the team to enhance current workflows.

Main Responsibilities:

Customer Implementation:

• Manage the implementation of Instant Search for customers, with in-depth knowledge of technical and functional aspects of the solution.
• Oversee, track, and follow up on assigned customer projects from requirement analysis through completion of implementation.
• Validate that customer implementations align with product definitions and standards.
• Manage customer expectations regarding Quality of Service.
• Identify and address any urgent issues or blockers.

Technical Excellence: Implementation/Execution of Scripts:

• Understand Instant platforms and data flow mechanisms.
• Translate functional requirements into technical requirements based on platform understanding.
• Execute scripts based on technical requirements error-free.
• Validate production implementation using Unix commands to ensure functionality.

Construction and Projects:

• Design and enhance services through active participation in the construction domain.
• Contribute to team improvement in daily operations with technical insights.
• Support Amadeus initiatives and programs, seeking automation opportunities, and effectively communicating and influencing stakeholders.

Job Holder Profile:

Competencies and Personal Skills:

• Proficiency in English (written & spoken); knowledge of the local language is a plus.
• Strong communication and presentation skills in a high-tech environment, with cross-functional influence.
• Multicultural approach with experience in multicultural work environments, emphasizing relationship building and teamwork.
• Customer-focused with strong interpersonal skills.
• Demonstrates autonomy, initiative, and self-leadership.
• Accountable, proactive, and flexible.
• Analytical and conceptual thinker.
• Proficient in project management, capable of driving projects effectively.

Functional & Technical Skills:

• Proficient in IT products, processes, and services, with understanding of Web Services concepts, XML, and programming languages/tools.
• Capable of autonomously solving unique and complex problems with broad business impact.
• Experienced with MS Office applications and internet technologies, with adeptness in learning different software application tools.
• Knowledge of Amadeus products and system architecture is advantageous.
• Familiarity with the travel industry and related operations is beneficial.

Education and Work Experience:

• University degree (4 to 5 years) or equivalent qualification in computer science, engineering, or related fields.
• Minimum 3 years' experience in business analysis or product support in the travel-related industry (fares, availability management, GDS knowledge, general travel industry knowledge, and IT-related knowledge).