Experience:

3 years required

Skills:

XML, English

Job type:

Full-time

• Provide point of contact for customers and support over tickets regarding cytric product and queries.
• Provide Support & Consultation as SME through phone, emails & chat in case required.
• Prompt and error-free processing of cases, if necessary in cooperation with other technical departments.
• Designing test scenarios for problem cases, performing error analyses.
• Create documentation.
• Provide prompt assistance in the area of customer care.
• Provide accurate incident resolution and service request management, within the established Service Level Agreement (SLA).
• Appropriately escalate issues to leadership and other teams.
• Proactively identify problem areas, and devise and deliver solutions to enhance the service quality and to prevent future problems.
• Assist the team lead with documentation and processes.
• Serve as an escalation point in resolving customer service issues within the scope of a specialist.
• Oversee the development and communication of help sheets, usage guides, and FAQs for end users.
• Provide accurate incident resolution and rervice request management, within established Service Level Agreement (SLA).
• Contribute business through reports and analysis (e.g. forecast),.
• providing qualitative feedback when needed.
• Analyse customer's business, operational and technical requirements (e.g. for internal reports).
• Support process improvement opportunities to drive operational efficiencies.
• Work closely with the Team/Stakeholders/stakeholding departments on incident progress and resolution.
• Create documentation for internal and external use with incident resolution and/or training.
• Support other technical teams as they operationalize new applications/tools to ensure the Global Support is prepared to support them and the customers.
• Create and conduct training sessions when needed for a variety of audiences.
• Any other tasks assigned by your line manager in accordance with your skills and experience.
• Candidate profile.
• Minimum 3 years experience in working with Cytric.
• Very good knowledge of Cytric and/or high expertise in specific Cytric areas.
• understanding of the Travel/Tourism Business.
• previous work experience in Customer Service or other relevant experience with strong technical affinity.
• Previous technical Customer Support experience.
• Solid PC and operating systems experience.
• Network knowledge.
• Log (xml) reading experience.
• Fluent in English.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Contracts, Negotiation, Finance

Job type:

Full-time

• Builds workflows to support commercial/deal desk processes.
• Supports in commercial strategy & tactics and applies different commercial mechanisms to ensure profitability in deals making.
• Captures relevant commercial competitive intelligence.
• Approves/rejects requests outside of commercial & pricing policies and validates contracts.
• Prepare negotiation with Sales / Account Managers.
• Actively support Sales / Account Managers in negotiating with key customers. Be able to handle demanding customers in challenging negotiations.
• Manage business case and strategy internal escalation processes and outcomes.
• Manage and ensure the efficiency of the Regional Del Desk by supporting the Sales / Account Managers in shaping a consistent deal and by providing visibility to the top Management.
• Ensure the correct execution of the defined commercial strategy through the deal-making process. Ensure alignment between the regional organization and the different business lines to achieve a well-balanced proposal (between the business line and the Regional organization's interests).
• Ensure profitability and sustainability of deals in the long term while minimizing the risk, in close collaboration with relevant stakeholders (Finance, Business Planning & Performance, Legal, RM&C, etc.). Recommends solutions/best practices and influences the strategy of the department.
• Ensure sales team are operating within deal guidelines partnering with cross function teams to ensure compliance with policies.
• Provide input to the Growth Strategy team on commercial policies for your area.
• Be involved in business lines' strategy definitions and Airline Distribution negotiations representing regional feedback during the definition phase to ensure that policies/standard prices are well balanced between business line and market reality. Value is achieved thanks to specialized depth and breadth of expertise in Regional Accounts and Regions reality.
• Cascade commercial governance at cluster level.
• Implement Commercial Policy.
• Participate in pricing definition for your area.
• Design support and implement Sales methodology & tools.
• Collaborate with cross-functional Team.
• Manage the governance process for pricing approvals and exception process, working with key stakeholders to ensure that compelling and accurate business cases are submitted for approval.
• Translates and roll-out the commercial policies from the H.Q. into a concrete action plan for the area, setting and monitoring targets for the team.
• Support preparation of periodic reporting & metrics on deal desks activities including quoting trends, turnaround times and incentive effectiveness.
• Work with Sales Team & Legal Team to ensure timely contract execution.
• Take ownership and program manage issue resolution across all back-office teams.
• Actively contribute to strategy definition for Regional Accounts in assigned cluster.
• Participate in cluster Strategy definition and execution. Has broad understanding of the environment and uses it to improve efficiency, recommends solutions/best practices, and influences the Strategy of the department.
• Contribute to process improvement initiatives aiming for efficiencies in the management of the entire revenue funnel.
• Participate in cluster annual business plan development.
• Provide input when necessary for other RevOps process like Performance Management and Revenue Planning.
• Liaise with Commercial Optimization and Tech for issues on the end2end commercial flow across all back-office teams.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Experience:

3 years required

Skills:

Research, Project Management, Material Development

Job type:

Full-time

• Collaborate to provide advice to clusters on Reward programs and country Reward Operations. Oversee cyclical and off-cycle promotional and equity increases, and the design and development and support P&C Services in the administration of compensation, equity, special bonus or incentive programs and payments, benefits review as required. Research market trends, participate in salary surveys to keep compensation programs current and competitive.
• Support the execution of benefit roadmap for the region. Review employee benefit and ...
• Review and approve offers for clusters assigned. Act as the subject matter specialist for the research, contribute to the development and implementation of compensation programs, inclusive of Corporate equity programs and compensation tools (e.g., Global Grading System), retention programs. Serve as the primary representative with third parties and other stakeholders. Partner and collaborate with People Partners, P&C Services, HRIS and other areas to provide insight and knowledge of different processes of the P&C function. Apply project management skills to coordinate projects as assigned.
• Participate in global/regional programs and support other aspects in P&C/Reward as assigned. Support the continuous improvement and education efforts and material development of an APAC reward repository for assigned topics.
• BS in Business, HR, or other related field. GRP, CCP preferred.
• 5 years relevant experience with demonstrated proficiency in the management of compensation and benefits (with regional experience highly preferred), administration of equity plans, and end-to-end compensation and benefit experience.
• 1 - 3 years of consultancy background preferred.
• Entry-level business knowledge with a good understanding of the organization and functional areas, inclusive of matrix reporting.
• Basic to intermediate knowledge of project management fundamentals.
• Ability to manage multiple parallel processes/tasks simultaneously. Must maintain strong attention to detail and handle confidential information responsibly.
• Demonstrate interpersonal awareness to effectively build and sustain strong client partnerships with trust and credibility.
• Demonstrated proficiency in Microsoft Office applications, especially Excel spreadsheets.
• Demonstrated proficiency with SAP/Workday and experience with Payroll systems.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Sales

Job type:

Full-time

• Define the functional/technical solution for customers in collaboration with the Product Owners, including RFI/RFP technical solutions. This solutions will cover all range of payment products (Merchant and Payer). Develop requirements documentation clearly reflecting customer requirements'.
• Responsible for the full definition and sign off of the customer delivery scope and in charge of its timely handover to the Delivery Management team. Improve future solution proposals through feedback received from the Client Services and the Product O ...
• Work together with Sales team in complex deals to provide a detailed payment solution proposal which fulfills the customer s business needs. Provide trainings and upskill the commercial teams within Payments and within Amadeus.
• Provide regular market feedback to Product Strategists. Provide comments to internal initiatives to improve the future value for customers.
• Ensure good expertise and understanding of the customer needs as well as good articulation of Payments value proposition and a quality solution design. emonstrate value of Agile to customers, through incremental deliveries of the solutions.
• Help in the coordination/communication between customer and the different non pre-sales teams, for example delivery, implementation and customer care.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.