Job Purpose

Responsible to serve as primary contact person in handling incoming calls, emails, live chats and serve negative feedback customer for all enquiries and service requests from end customer, agents, business partners, etc. and assists senior staff in supervising team and being a mentor for new joiner.

Key Responsibilities:

• Handle incoming calls, emails, live chats and other services for all enquiries and service requests from end customer, agents, business partners, etc.
• Handle customer who has negative feedback and clarifications needed with a level of service that meet customer’s expectations.
• Support the project implementation and perform any extra job assigned.
• Work or follow up the case with other departments for any service required

Qualifications

• Bachelor degree in any related field
• At least 5 year of experiences as call center or customer service-related field
• Possesses Single License is a must in role Unit Linked
• Excellence Communication in Thai and English
• Excellence Servicemind, customer service and positive thiniking
• Able to work in shift / flexible time