Chubb life Assurance Co., Ltd.
Chubb Life: Head of Digital and Inforce Management
atChubb life Assurance Co., Ltd.Position Overview: The Head of Digital and Inforce Management will play a critical role in driving our digital strategy and ensuring effective management of existing policies. This position requires a results-oriented leader with a strong understanding of customer insights and e-commerce dynamics. The ideal candidate will have a passion for leveraging data to enhance customer satisfaction and identify growth opportunities.
Key Responsibilities:
- Advanced Customer Insights:
- Leverage customer insights and data analytics to gain a thorough understanding of customer needs, preferences, and behaviors.
- Utilize findings to tailor products and services, ensuring relevance and value to customers.
- In-Force Policies Management:
- Oversee the management of in-force policies to ensure high levels of customer satisfaction with current coverage.
- Identify and explore opportunities for upselling and cross-selling initiatives that contribute to revenue growth.
- Go-To-Market Strategy:
- Develop and implement a robust go-to-market strategy for digital products and services, ensuring alignment with overall business objectives.
- Conduct comprehensive market analysis to identify growth opportunities within digital channels and inform strategic direction.
- Collaborate with cross-functional teams (marketing, sales, product development) to ensure cohesive messaging and positioning of digital offerings.
- E-commerce Platform Management:
- Oversee the e-commerce strategy, ensuring the platform is optimized for user experience, conversion rates, and sales performance.
- Analyze e-commerce trends and customer behaviors to adapt strategies in real-time, enhancing overall performance and customer satisfaction.
- Digital Channels Optimization:
- Optimize customer engagement through digital platforms, ensuring that all interactions are seamless and aligned with modern customer preferences.
- Implement strategies to enhance the value provided through digital channels, fostering stronger customer relationships.
Qualifications:
- Bachelor’s degree in Economic, Business Administration, Marketing, or a related field
- 7+ years of experience in customer value management, e-commerce, customer insights, business intelligence, or a similar role.
- Strong analytical skills with a data-driven mindset and experience in customer behavior analysis.
- Excellent project management skills, with a history of leading cross-functional initiatives.
- Exceptional communication and interpersonal skills, able to influence and collaborate effectively across teams.
Experience required
- 7 years
Salary
- Negotiable
Job function
- Senior Management
Job type
- Full-time
Company overview
The insurance companies of Chubb serve multinational corporations, mid-size and small businesses with property and casualty insurance and services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeown ... Read more
Why join us: At ACE, we recruit people who will contribute to the growth and success of the company and focus on meeting customers' needs. We are committed to developing all our employees and to ensuring they are satisfied in their work at ACE, which is one of the world’s leading insurance companies. We are a ... Read more
Benefits
- Pension Fund
- Professional development
- Five-day work week
- Social Security
- Job training
- Learning & Development Opportunities
