Experience:

4 years required

Skills:

Research, Finance, Excel, English

Job type:

Full-time

• Regularly update market intelligence, understand the assigned portfolio, and come up with initiatives that increase sales productivities and revenue for both company and business partners.
• As a P&L owner; constantly monitor and analyze performance results of related points; top line numbers, sales production performance, solicitation cost, profit and loss, plan vs actual report, and portfolio mix to make sure bottom line meets company target. Recommend and/or implement appropriate changes.
• Research the current policyholder base and work with data analytic team to recommend segmenting the database, developing retention and conservation programs; launching campaigns.
• Develop action plans to ensure achievement of financial and strategic plans. This includes establishing annual launch schedules, including alternative launches, test launches relaunches, add-on and cross sell campaigns, etc. with recommend measurable profitable production objectives which can be achieved. It also includes submitting completed launch justifications on time.
• Provide guideline for improvement actions and accelerate/prioritize action needed for identified improvement solutions.
• Ensure DM team members and portfolio under supervision are monitored and expanded by identifying targeted list or other new campaigns.
• Understand reports and sources of data, and be able to give feedback.
• Team support for internal and external negotiations.
• Maintaining control over the Profit and Loss ratio.
• Implement a strategy that ensures timely billing collection through a comprehensive, end-to-end approach.
• This involves initiating the billing process, setting clear payment terms, actively following up with clients, and addressing any issues promptly.
• Effective control of your portfolio and billing process will help improve cash flow and financial stability.
• Project Management.
• Brief, negotiate and ensure all internal and external parties agree on concepts, responsibilities, procedures and timetables for each launch. External parties may include government regulators, sponsors, agencies letter shops and other vendors. Internal parties include Customer Service, Underwriting, Telemarketing, Direct Sales, Finance and Management in a country, regional and home office.
• Understand, able to communicate end-to-end process and manage assigned projects within timeline.
• Give guidance and make judgements for campaign implementation solutions.
• Make sure list management is as agreed with sponsors.
• Issue handling; such as business partners' specific requests and customer complaint.
• Any other duties as assigned.
• Skilled.
• Computer skills with proficient in Microsoft Excel, Word, and PowerPoint.
• High level of interpersonal skills at multiple levels.
• Strong presentation and negotiation skills.
• People and Team skills with strong leadership.
• Logical thinking and able to challenge existing ideas and way of doing things.
• Able to work independently/under pressure and multi-tasking.
• Experience.
• At least 4 years experience in Key Account Management.
• Experience which indicates success in institutional selling in insurance field or Telemarketing or Bancassurance would be an advantage.
• Bachelor or Master Degree in Business Management / Marketing or related fields.
• Efficient in verbal and written communications in native language and in English.
• Account/Partner, Sales, Revenue Management and Reporting.
• Regularly update market intelligence, understand the assigned portfolio, and come up with initiatives that increase sales productivities and revenue for both company and business partners.
• As a P&L owner; constantly monitor and analyze performance results of related points; top line numbers, sales production performance, solicitation cost, profit and loss, plan vs actual report, and portfolio mix to make sure bottom line meets company target. Recommend and/or implement appropriate changes.
• Research the current policyholder base and work with data analytic team to recommend segmenting the database, developing retention and conservation programs; launching campaigns.
• Develop action plans to ensure achievement of financial and strategic plans. This includes establishing annual launch schedules, including alternative launches, test launches relaunches, add-on and cross sell campaigns, etc. with recommend measurable profitable production objectives which can be achieved. It also includes submitting completed launch justifications on time.
• Provide guideline for improvement actions and accelerate/prioritize action needed for identified improvement solutions.
• Ensure DM team members and portfolio under supervision are monitored and expanded by identifying targeted list or other new campaigns.
• Understand reports and sources of data, and be able to give feedback.
• Team support for internal and external negotiations.
• Maintaining control over the Profit and Loss ratio.
• Implement a strategy that ensures timely billing collection through a comprehensive, end-to-end approach.
• This involves initiating the billing process, setting clear payment terms, actively following up with clients, and addressing any issues promptly.
• Effective control of your portfolio and billing process will help improve cash flow and financial stability.
• Project Management.
• Brief, negotiate and ensure all internal and external parties agree on concepts, responsibilities, procedures and timetables for each launch. External parties may include government regulators, sponsors, agencies letter shops and other vendors. Internal parties include Customer Service, Underwriting, Telemarketing, Direct Sales, Finance and Management in a country, regional and home office.
• Understand, able to communicate end-to-end process and manage assigned projects within timeline.
• Give guidance and make judgements for campaign implementation solutions.
• Make sure list management is as agreed with sponsors.
• Issue handling; such as business partners' specific requests and customer complaint.
• Any other duties as assigned.
• Skilled.
• Computer skills with proficient in Microsoft Excel, Word, and PowerPoint.
• High level of interpersonal skills at multiple levels.
• Strong presentation and negotiation skills.
• People and Team skills with strong leadership.
• Logical thinking and able to challenge existing ideas and way of doing things.
• Able to work independently/under pressure and multi-tasking.
• Experience.
• At least 4 years experience in Key Account Management.
• Experience which indicates success in institutional selling in insurance field or Telemarketing or Bancassurance would be an advantage.
• Bachelor or Master Degree in Business Management / Marketing or related fields.
• Efficient in verbal and written communications in native language and in English.

Experience:

3 years required

Job type:

Full-time

• Product Vision & Strategy: Develop and communicate a clear product vision that aligns with the company s strategic goals, focusing on delivering customer value in the insurance sector.
• Backlog Management: Create, prioritize, and manage the product backlog, ensuring that it reflects stakeholder needs and business priorities.
• Requirements Gathering: Collaborate with stakeholders, including customers, management, and development teams, to gather and document detailed business requirements, us ...
• Stakeholder Engagement: Act as the primary point of contact for stakeholders to provide updates, gather feedback, and facilitate discussions related to the product roadmap and backlog.
• Cross-functional Collaboration: Work closely with engineering, UX/UI, marketing, and sales teams to ensure successful product delivery, from concept through launch and ongoing enhancements.
• Data Analysis: Utilize analytical skills to assess market trends, customer feedback, and product performance metrics to make data-driven decisions and recommendations.
• Agile Methodologies: Serve as a key participant in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, ensuring that the team remains focused on delivering business value.
• Documentation: Maintain clear and comprehensive documentation for product requirements, user stories, and acceptance criteria to facilitate seamless communication among all team members.
• Risk Management: Identify potential risks and issues related to product development and implementation, proposing mitigation strategies as necessary.
• Customer Focus: Advocate for customer needs through direct engagement, feedback analysis, and empathetic understanding of user pain points and requirements.
• Bachelor s degree in Business Administration, Information Technology, or a related field.
• Minimum of 3-5 years of experience in product management, business analysis, or a related role within the insurance industry.
• Strong understanding of insurance products, processes, and regulatory requirements.
• Proven experience in managing product backlogs and delivering products using Agile methodologies.
• Excellent communication and interpersonal skills to work effectively with diverse stakeholders.
• Strong analytical problem-solving skills with a data-driven mindset.
• Proficiency in tools such as JIRA, Confluence, Trello, or similar project management and collaboration software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience with UX/UI principles and user-centered design practices.
• Relevant certifications (e.g., Certified Scrum Product Owner (CSPO), Certified Business Analysis Professional (CBAP)) are a plus.
• Familiarity with tools for data visualization or analytics (e.g., Tableau, Power BI) can be an asset.

Experience:

2 years required

Job type:

Full-time

• Meet or exceed sales targets by identifying new business opportunities and closing sales deals.
• Develop and maintain strong relationships with clients by understanding their needs and providing excellent customer service.
• Conduct market research and analysis to identify new trends, competitors, and opportunities.
• Create and execute sales strategies to maximize revenue and profitability.
• Prepare sales reports and forecasts to determine progress and identify areas requiring improvement.
• Collaborate with other teams such as marketing, product development, and customer service to ensure customer satisfaction and retention.
• Keep up to date with industry trends and technologies to stay ahead of the competition.
• Assist clients in understanding their policies and benefits, ensuring they are knowledgeable about their options.
• Follow up with existing clients to ensure satisfaction and address any questions or concerns.
• Stay informed about industry trends, changes in regulations, and new products to provide clients with accurate information.
• Experience & Skills.
• Bachelor s degree in business administration, Marketing, or related field.
• Minimum of 2 years of experience in sales, preferably in a related industry.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to work independently and achieve targets.
• Proficient in the use of CRM systems and Microsoft Office suite.
• Willingness to travel to meet clients as required.

Experience:

3 years required

Skills:

Compliance, Teamwork, Industry trends

Job type:

Full-time

• Develop comprehensive training materials and programs tailored to the needs of telemarketing staff, focusing on sales techniques, product knowledge, and compliance.
• Conduct onboarding training for new recruits and ongoing training sessions for existing staff to enhance their skills.
• Utilize a variety of coaching techniques such as role-playing, active listening, and one-on-one feedback sessions to support under performing and new recruited TMRs in achieving their full potential.
• Hold regular coaching sessions to provide personalized feedback based on performance metrics and recorded calls.
• Provide specific guidance and constructive feedback to help TMRs improve their performance.
• Monitor and evaluate agent performance through call reviews, metrics analysis, and direct observation.
• Identify areas for improvement and create customized development plans for individual agents, focusing on setting and achieving personal goals.
• Foster a positive and motivating work environment that encourages teamwork, collaboration, and a growth mindset.
• Recognize and reward top performers and promote a culture of continuous improvement and learning.
• Implement ongoing training programs that focus on enhancing specific skills such as objection handling, sales pitches, and customer relationship management.
• Establish a peer feedback system to enable team members to learn from one another.
• Maintain accurate records of training sessions, performance metrics, and progress evaluations to track the effectiveness of coaching strategies.
• Provide regular reports to management on agent performance and training outcomes.
• Ensure that all telemarketers are compliant with company policies and relevant regulations, and that they understand ethical sales practices.
• Stay informed about industry trends and best practices to continually enhance the training curriculum.
• Skills.
• Strong coaching and mentoring abilities with a focus on individual and team development.
• Exceptional communication and interpersonal skills to motivate and engage team members.
• Proficiency in analyzing performance metrics and using data to inform coaching strategies.
• Ability to adapt coaching styles to meet the diverse needs of team members.
• Proficient with telemarketing software and CRM systems.
• Experience.
• Minimum of 3-5 years of experience in telemarketing, sales, or customer service roles.
• Previous supervisory or training experience in a telemarketing environment is preferred.
• Bachelor s degree in Marketing, Communications or related field.
• Learn to know, fast learning and proactive person.
• Motivated self-starter with a passion for teaching and developing others.
• Strong leadership qualities with a solutions-oriented approach.
• Positive attitude and resilience in a high-paced, results-driven environment.

Skills:

Digital Marketing

Job type:

Full-time

• Act as liaison between business and Digital delivery team (internal or external) to assess opportunities and define requirements for building high quality and modern digital user experiences (e.g. website features and functionality) that both meet business needs and solve customer problems.
• Collaborate with global product team to develop shared platforms and processes that accelerate digital adoption within the region.
• Collaborate with country resources to define and deploy digital solutions that suppo ...
• Employ rapid, test-and-learn approach to launching and optimizing websites, mobile apps and other digital assets for consumer engagement, retention, purchase conversion, NWP, etc.
• Manage partner expectation in day-to-day task, including reports, presentation and other task related to account management.
• Evaluate successful global capabilities and their potential as case studies for local adoption.
• Understand and comprehend local Chubb system to be able to deal with new tech implementation.
• Experience & Skills.
• At least 10 years of relevant experience in digital product and technology roles gained in strong customer-centric organizations. Experience in retail financial services is a plus.
• Track record of developing revenue-generating digital experiences, with an in-depth understanding of the factors that contribute to the successful optimization of digital performance.
• Experience driving innovation, leveraging emerging platforms and moving quickly to get new ideas and platforms to market.
• Excellent communication, collaboration and influencing skills and a track record of working cross-functionally to build relationships with business units, IT, insurance product, and direct marketing teams.
• Experience working on international initiatives, ideally with some exposure to emerging markets.
• Ability to work in a fast-paced, deadline-driven environment, and to flexibly manage multiple priorities. Action-oriented with a decisive style.
• Comfortable with new technologies that impact digital marketing and has proven his/her ability to work effectively with IT and Digital delivery team.
• An individual with a strong work ethic who will flourishing dynamic environment.

Experience:

2 years required

Job type:

Full-time

• Meet or exceed sales targets by identifying new business opportunities and closing sales deals.
• Develop and maintain strong relationships with clients by understanding their needs and providing excellent customer service.
• Conduct market research and analysis to identify new trends, competitors, and opportunities.
• Create and execute sales strategies to maximize revenue and profitability.
• Prepare sales reports and forecasts to determine progress and identify areas requiring improvement.
• Collaborate with other teams such as marketing, product development, and customer service to ensure customer satisfaction and retention.
• Keep up to date with industry trends and technologies to stay ahead of the competition.
• Assist clients in understanding their policies and benefits, ensuring they are knowledgeable about their options.
• Follow up with existing clients to ensure satisfaction and address any questions or concerns.
• Stay informed about industry trends, changes in regulations, and new products to provide clients with accurate information.
• Experience & Skills.
• Bachelor s degree in business administration, Marketing, or related field.
• Minimum of 2 years of experience in sales, preferably in a related industry.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to work independently and achieve targets.
• Proficient in the use of CRM systems and Microsoft Office suite.
• Willingness to travel to meet clients as required.

Experience:

5 years required

Skills:

Product Development, Excel, Enthusiastic, English

Job type:

Full-time

• Product Coordination: Collaborate with Product and Distribution teams to gather requirements on product features, compensation structures, and underlying business rules.
• Product Development: Oversee the entire product development lifecycle from concept through implementation, ensuring alignment with strategic goals.
• Actuarial Pricing Model Management: Prepare and run the actuarial pricing model (Prophet) for new and repriced products, generating profitability results and comprehens ...
• Implementation Oversight: Manage the product implementation responsibilities of the actuarial team, including user-testing of system changes and preparation of sales illustrations.
• Model Improvement: Assist in refining and improving existing pricing models to enhance accuracy and effectiveness.
• Profitability Monitoring: Prepare and review profit analysis and monitoring reports, identifying innovative approaches to enhance product profitability.
• Communication: Effectively communicate product development progress and summarized information to local, regional, and global senior management.
• Support Operations and Market Intelligence.
• Operational Support: Support ongoing channel operations, particularly in areas such as surrender value checking, as well as contribute to marketing initiatives (e.g. campaign analysis).
• Market Intelligence Gathering: Support efforts to gather market intelligence by tracking competitors products and conducting necessary analyses to inform our strategies.
• Reporting: Assist in the production of regular reports to regulatory bodies, including but not limited to the OIC and TLAA.
• At least 5 years in the life insurance industry with pricing experience.
• Qualified under a recognized actuarial qualification (fellow) with 4+ years of post-qualification experience.
• Strong technical skills with knowledge and experience of actuarial processes for traditional products using projected cashflow and embedded value methodologies.
• Understanding of capital, profit and value measures in the context of product pricing.
• Experienced user of Excel and actuarial modeling software, preferably Prophet or AFM.
• Competency require (Knowledge, Skills, Attribute).
• Technical and analytical skills with a hands-on approach.
• Able to work in collaborative teams and manage through influence rather than positional authority.
• Able to communicate decisions and issues to senior management effectively with sound communication and presentation skills.
• Highly responsible and trustworthy with respect to timeline and deliverables.
• Ability to prioritize between projects/tasks and to use efficient working methods/solutions and to work under pressure.
• Good spoken and written communication skills in English.
• Dynamic and enthusiastic with capacity to work independently and take initiative.
• Management & leadership potential, able to train and develop junior staff.

Skills:

IC License, IP License, CFP, English

Job type:

Full-time

• Unit Linked sales training strategy:Develop Unit Linked capability of agents through agency leader development, curriculum, sales tools this includes: TTT, certified agents, investment workshops, UL training schedules, trainer resource and budget control.
• To liaise with agency channels to create Unit Linked sales training and provide appropriate academic support.
• Work closely with other agency functions and/or external organization to ensure the ...
• Curriculum development:Develop curriculum based on the company requirements.
• Monthly meetings with CASO and working team with detailed actions on requirements.
• Design new curriculum for agency forces to come up with new initiative for driving sustainable growth..
• Training:Provide comprehensive training to support key strategies of the company ( i.e. product knowledge, sales skills, and management program).
• Plan and execute training schedules, manage training resource and allocated budget.
• Evaluate the courses to feedback for curriculum development..
• Plan and execute training events for agents in the upcountry and to ensure that the roadshow support sales strategy.
• Support agents and agency leaders to work efficiently and keep up for high quality performance.
• Support agency channel s activities and other activities related to company, regional office, or global office.
• Support Chubb s financial planner and full-time agent development program aka Champion Hubb program.
• Other assignments.
• Bachelor s degree or higher in Education, Business Administration, Learning Technology, HRD or related field.
• Experience in conduct training and curriculum development, especially in IC license and Unit Linked product.
• Have IC license or IP license, the professional financial planning certificates (i.e. CFP, AFTP, FChFP or AChFP) are preferable.
• Preferable experience working for life insurance company in agency channel but not always necessary.
• Good command in English.
• Competency require (Knowledge, Skills, Attribute).
• Excellent communication / presentation / public speaking / problem solving and people management skill.
• Be able to perform multi-tasking and prioritizing.
• Eager to learn and adopt new approach to achieve the company s goals.
• Ability to work independently.
• Positive attitude.

Skills:

Market Research, Research, Statistical Analysis, English

Job type:

Full-time

• Develop and generate production reports and various related reports to support sales management, top management and regional level.
• Develop and maintain data models, dashboards, and reports that provide insights into distribution performance.
• Monitor and track key performance indicators (KPIs) related to distribution, providing regular updates and reports.
• Identify patterns, trends, and potential issues in distribution data, and propose solutions for improvement.
• Collaborate with cross-functional to understand business requirements and translate them into actionable analytics.
• Utilize statistical techniques and tools to analyze and interpret large datasets to be visualization.
• Conduct market research and industry analysis to identify opportunities for expansion within the channel.
• Proficient in statistical analysis tools.
• Strong analytical and problem-solving skills, with the ability to translate complex data into meaningful insights.
• Excellent communication and presentation skills, with the ability to convey complex ideas to non-technical stakeholders.
• Fluency in English (both written and spoken) is required.
• The Business Analytics Executive is responsible for performing data analysis, generating sales reports, and providing support for sales management. This role involves analyzing data to support sales strategies with established standards and guidelines.
• Develop and generate production reports and various related reports to support sales management, top management and regional level.
• Develop and maintain data models, dashboards, and reports that provide insights into distribution performance.
• Monitor and track key performance indicators (KPIs) related to distribution, providing regular updates and reports.
• Identify patterns, trends, and potential issues in distribution data, and propose solutions for improvement.
• Collaborate with cross-functional to understand business requirements and translate them into actionable analytics.
• Utilize statistical techniques and tools to analyze and interpret large datasets to be visualization.
• Conduct market research and industry analysis to identify opportunities for expansion within the channel.
• Proficient in statistical analysis tools.
• Strong analytical and problem-solving skills, with the ability to translate complex data into meaningful insights.
• Excellent communication and presentation skills, with the ability to convey complex ideas to non-technical stakeholders.
• Fluency in English (both written and spoken) is required.

Skills:

Automation, Financial Reporting, Compliance

Job type:

Full-time

• Manage and control the overall accounting and financial operations activities.
• Manage financial closings across all reporting GAAPs (i.e. local and US GAAP).
• Enhance a sound internal control frameworks, accounting and financial operations processes, financial risk management, and drive for process improvements though automation.
• Ensure that all financial transactions are properly and accurately recorded, filed, and reported.
• Oversee financial reporting systems to comply with government regulations and legislation. Including projects such as IFRS 17, LDTI and ILP.
• Lead the support team to facilitate auditors (both external and internal) -to perform their audit plan s activity and to ensure proper compliance with all regulations.
• Work with FP&A team to streamline process to prepare management reporting, budgeting, and budget control for business and support financial and strategic planning.
• Create monthly, quarterly and annual reports to identify results, trends, and financial forecasts, as required to support financial planning & analysis.
• Control expenses of the company within budget, using support of FP&A team.
• Assist in systems implementation and providing accounting and financial requirements. Typical projects may include implementing new accounting platform, giving requirements to enhance existing systems for new product and feature launches, identifying end to end business impact to accounting and finance.
• Risk management oversight and continuous review of finance & accounting standards & policies (IFRS, US GAAP, other relevant internal and external requirements).
• Report to the CFO with timely and accurate financial information.
• Assist the CFO in presenting reports to senior executives, stakeholders, and board members.
• Any other adhoc requirements as they arise.
• Bachelor's degree or master's degree in accounting, business, economics, finance, or a related field.
• Certified Public Accountant (CPA), or equivalent mandatory.
• 8 years' finance and accounting experience in a business or finance environment.
• Competency require (Knowledge, Skills, Attribute).
• Experience in insurance business is preferred, at international company with a Home/Asia Office presence.
• Ability to lead effectively and possess an in-depth understanding of accounting and finance knowledge.
• Strong leadership and interpersonal skills, including analytical and problem-solving skills with history of driving impact.
• Fluent verbal and written English language skills with demonstrated strong performance in business partnership collaborating across teams.

Experience:

5 years required

Skills:

Procurement, Market Research, Research

Job type:

Full-time

• Develop and implement procurement strategies for IT products and services, ensuring alignment with Procurement Policy and budget.
• Collaborate with IT department to understand their needs and ensure that procurement activities meet those requirements effectively.
• Conduct market research to identify potential vendors and evaluate their offerings, pricing, and service levels.
• Negotiate contracts and agreements with suppliers to secure favorable terms and pricing, ensuring compliance with legal and regulatory standards.
• Manage the entire procurement process from requisition to purchase order creation and delivery, ensuring timely and accurate fulfillment of IT needs.
• Monitor supplier performance and conduct regular evaluations to ensure adherence to contract terms and service level agreements (SLAs).
• Maintain relationships with key vendors, resolving any issues related to performance, quality, or delivery.
• Analyze spending patterns and identify opportunities for cost savings and process improvements.
• Prepare and present reports on procurement activities, market trends, and vendor performance evaluation to management.
• Liaise with Finance & Accounting team to estimate IT cost accruals.
• Stay updated on industry trends, emerging technologies, and best practices in IT procurement.
• Bachelor s degree in Business Administration, Information Technology, Supply Chain Management, or a related field. Master s degree is preferred.
• 5+ years of experience in procurement, with at least 3 years specifically in IT procurement or technology sourcing.
• Strong understanding of IT products, services, and solutions, including software, hardware, networking, and cloud services.
• Proven experience in vendor negotiation, contract management, and supplier relationship management.
• Excellent analytical skills with the ability to assess market trends, perform cost analysis, and identify opportunities for improvement.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Skills:

Project Management, Software Development, English

Job type:

Full-time

• Interact with project management, head of Partnership Operations, Business Analysis team and development teams to develop a strong understanding of the projects and testing objectives.
• Design and create test conditions and scripts to address business and technical use cases.
• Participate in troubleshooting and training of issues with different teams to drive towards root cause identification and resolutions.
• Perform testing of new and existing software/system based on client s requirements.
• Document, track, and escalate issues as appropriate, using Quality Center or similar tools/means.
• Bachelor s degree or higher in Information Systems, Computer Science, or related fields.
• 1-3 years (for Junior level) and 4-6 years (for Senior level) of relevant work experience in software development and/or testing role.
• Good analytical and problem diagnostic skills.
• Good interpersonal and communication skills.
• Flexible and self-motivated.
• Willing to work in tight schedule and work after working hours.
• Good command in English and Thai both spoken and written.

Experience:

7 years required

Skills:

Compliance, Teamwork, Human Resource Management, English

Job type:

Full-time

• Support the Head of HR in strategic management initiatives and decision-making processes.
• Serve as a senior HR leader within the team, providing direction and mentorship to team members.
• Consult with line management and provide strategic HR guidance to support business objectives.
• Analyze trends and metrics within the HR department to inform decision-making and strategy development.
• Resolve complex employee relations issues and address grievances to maintain a positive work environment.
• Work closely with management and employees to improve work relationships, enhance morale, and increase productivity and retention.
• Provide guidance on HR policies and ensure compliance with labor laws and regulations.
• Monitor and report on workforce metrics and succession planning initiatives to support talent management.
• Identify training needs for teams and individuals to facilitate professional growth.
• Evaluate the effectiveness of training programs and recommend improvements as needed.
• Suggest and implement new HR strategies to promote a high-performance culture and address organizational challenges.
• Learning & Development.
• Conduct assessments to identify training and development needs across various departments.
• Collaborate with managers and employees to determine skill gaps and areas for improvement.
• Design, develop, and deliver engaging training programs and workshops that cater to the assessed needs.
• Utilize various instructional methods and technologies, including e-learning, on-the-job training, and classroom-based training.
• Support employee career development initiatives, including mentoring programs and leadership training.
• Assist in the design and implementation of succession planning and talent management strategies.
• Employee Engagement & Communication.
• Develop and implement employee engagement initiatives aligned with organizational goals.
• Analyze employee feedback and engagement survey results to identify opportunities for improvement.
• Design and organize engagement activities, events, and recognition programs to boost morale and foster teamwork.
• Collaborate with cross-functional teams to create and execute development programs that enhance employee satisfaction.
• Conduct focus groups, workshops, and interviews to gather insight into employee sentiments and ideas.
• Implement action plans based on employee feedback to address concerns and enhance engagement.
• Bachelor s degree in an HR discipline or related field required; MBA or master s degree preferred.
• 7+ years of HRBP experience.
• Proven experience in L&D and employee engagement.
• Competency require (Knowledge, Skills, Attribute).
• Expertise in HR best practices with the ability to build sustainable long-term strategies.
• Thorough knowledge of human resource management principles and best practices.
• Excellent knowledge of Thai Labor Laws, employment legislation and regulations.
• A business acumen partnered with attention to the human element.
• Knowledge of data analysis and reporting.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal skills.
• Diligent and firm with high ethical standards.
• Fluent in Thai and English both spoken and written.

Experience:

5 years required

Skills:

Compliance, ISO 27001, Legal

Job type:

Full-time

• Design and implement a cybersecurity strategy that aligns with the organization's overall business objectives.
• Conduct regular security risk assessments, vulnerability assessments, and penetration testing to evaluate the organization s cyber defenses; subsequently, develop and implement security risk mitigation strategies and programs.
• Lead and coordinate response efforts in the event of security incidents, overseeing investigation, mitigation, and post-incident analysis.
• Compliance & Regulatory Management.
• Ensure adherence to relevant laws, regulations, and standards (e.g., PDPA).
• Implement and lead initiatives for security and compliance audit certifications, including ISO 27001, NIST, the Cyber Resilience Assessment Framework (C-RAF), and other applicable standards and best practices.
• Recommend, implement, and manage continuous monitoring of IT security systems and tools.
• Collaborate with legal and data protection teams to establish policies and safeguards for sensitive and personal data.
• IT Governance.
• Establish and maintain an IT governance framework, policies, and processes that align with the organization s business goals while ensuring compliance with legal, regulatory, corporate, and industry requirements.
• Work in partnership with management, legal, finance, and external auditors to promote transparency and alignment in governance practices.
• Generate and present reports on IT governance performance, compliance status, and the risk landscape to stakeholders.
• Data Governance.
• Develop and implement data governance policies that ensure data quality, security, and compliance.
• Manage the data lifecycle, align data strategies with business objectives, and collaborate with cross-functional teams to enhance data integrity.
• Oversee data stewardship, regulatory compliance, and provide best practices for data management to support effective decision-making.
• Team Leadership and Development.
• Lead and mentor a small team of IT governance, compliance, and security professionals.
• Foster a culture of continuous improvement and knowledge sharing within the team and across business units.
• Bachelor s or Master s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• A minimum of 5 years of experience in IT governance, cybersecurity, and compliance, with at least 2 years in a managerial role.
• Strong understanding of IT governance frameworks (e.g., ITIL, COBIT), cybersecurity standards (e.g., ISO 27001, NIST), and regulatory requirements (e.g., PDPA).
• Possession of basic IT governance and cybersecurity certifications (e.g., CISSP, CISM) is advantageous.
• Proficient in common technical team/project management tools (e.g., JIRA, Asana, Github). Collaborative team player with strong interpersonal skills, capable of working effectively with both internal and external teams.
• Working-level fluency in English and Thai. Proficient in English equivalent to IELTS 5.5, CEFR B2, or TOEFL 72; excellent spoken and written communication to effectively work with a global management team.
• Familiarity with local regulatory bodies (e.g., OIC, SEC, BOT) is a plus.
• Experience in the insurance industry will be an added advantage.