Key Responsibility:

• Tackle applications services under responsible areas to ensure BAU stabilization and meet expected incident SLA and system availability level defined per on/off peak time/period, and be able to apply workaround solutions by modifying current source code.
• Performs root cause analysis (RCA) by doing deep code analysis to immediate troubleshoot issues and perform issue resolution (short term. Medium term and long term) within incident SLA along with proactive/reactive action.
• Perform BAU system set up, bug fixing & small CRs with IT implementation methodology (build, test, deploy) aligned to company security and business objectives and strategy.
• Manage regular system patch upgrade with product owner & business stakeholders.
• Manage monitoring tools by creating scripts, robot or AI, and ensure no business disruption.
• Manage support workbook and control. Ensure knowledge base has been well organized and keep up-to-date.
• Be familiar with REST API (Synchronous Process), Message Producer/Consumer Process (Async Process) and Batch process.
• Be familiar withe of Opensource Monitoring Tools such as ELK stack, Grafana
• Be familiar with Container Technology such as Docker, K8S
• Be familiar with Cloud Technology such AWS, Azure and Tencent cloud.

Qualifications:

• Bachelor's in Computer Science or related field
• 1-3 years in SRE or Support Engineer
• Strong in programming (Java, Go),basic SQL, Linux/Unix Scripting, Cloud platforms (AWS, Azure, Tencent Cloud)
• Hands-on experience with Docker, Kubernetes( K8S), including deploying, scaling, and troubleshooting.
• Skilled in diagnosing and resolving issues quickly, with experience in root cause analysis and incident response.
• Knowledge of SLAs, SLOs, and automation to improve system reliability and reduce manual intervention.
• Good English proficiency

CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand

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