Job Description:

We are looking for a dedicated Customer Service Representative to deliver exceptional support to our customers via phone, email, and chat. The ideal candidate will possess excellent communication skills in both Thai and English, a proactive problem-solving mindset, and a strong commitment to ensuring customer satisfaction.

Responsibilities:

• Answer incoming calls, emails, and chats, and make outbound calls regarding products and services.
• Identify customer needs and ensure that inquiries are resolved or directed to the appropriate support team.
• Demonstrate a customer-focused attitude and take ownership of ensuring customer satisfaction.
• Provide high-quality professional customer service.
• Follow brand guidelines and processes for changes, if required.

Required Qualifications:

• Thai nationality
• Fluency in both Thai and English (CEFR B1 level) in reading, writing, and speaking
• Bachelor’s Degree in any related field
• Fresh graduates are welcome to apply

Working Schedule:

• Shift start times will vary between 9:00 AM and 12:00 PM
• Work schedule: 5 days per week, with 2 days off per week

Benefits:

• Base salary
• KPI performance & attendance incentives
• Medical insurance
• 12 days of annual leave
• Social security

Location:

• Bhiraj Tower at Bitec (BTS Bang Na)
• 66 Tower (BTS Udom Suk)