ทักษะ:

English

ประเภทงาน:

งานประจำ

• Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.
• Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.
• Provide accurate information about travel options, policies, and services to enhance the customer experience.
• Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.
• Collaborate with internal teams to address complex customer concerns and improve service processes.
• Thai national.
• Bachelor degree.
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Previous experience or internship in hotel or flight reservations is required.
• Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00.
• 5 working day.
• KPI performance & Attendance incentives.
• Medical insurance.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
• Accountable for achieving individual training performance metrics.
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required).
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids.
• Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis.
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.
• Candidate Profile.
• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.).
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable.
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop good relationships.
• Career Framework Role.
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
• Analyzes possible solutions using standard procedures and principles.
• Builds knowledge of the organization, processes and customers Solves a range of straightforward problems.
• Receives a moderate level of guidance and direction.
• Disclaimer.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
• Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
• Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

SQL, Excel, Power BI, English

ประเภทงาน:

งานประจำ

• Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards.
• Preparing ad-hoc reports & analyzing data for management that provide insight.
• Data extraction/upload from the client system to the CNX side.
• Partner with business & support strategic projects involving data mining & analytics.
• Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group.
• Analytical skills that allow for the development of data-driven reports.
• Self-starter, ability to complete work with limited degree of supervision.
• Working Knowledge of SQL scripting, VBA Macros.
• Understanding of Call Center Operational Metrics.
• Thai national.
• Bachelor degree.
• 1-2 years of experience with detail data.
• Strong verbal & written communication in English.
• Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools).
• Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
• Monthly KPI & Attendance incentives.
• Medical/Accident Insurance.
• Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
• Accountable for achieving individual training performance metrics.
• Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required).
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids.
• Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis.
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.
• Candidate Profile.
• Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred.
• Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.).
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable.
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail.
• Sense of professionalism and ability to develop good relationships.
• Career Framework Role.
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.
• Analyzes possible solutions using standard procedures and principles.
• Builds knowledge of the organization, processes and customers Solves a range of straightforward problems.
• Receives a moderate level of guidance and direction.
• Disclaimer.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
• Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
• Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Legal, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies and procedures. Attend required manager development training.
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
• Candidate Profile.
• Associate's degree in related field with two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach and provide direction to a team of employees.
• Willingness to work a flexible schedule.
• Career Level Description.
• Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made.
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies.
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates.
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies.
• Support and manage the program together with other Team Leaders and Managers.
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable legal requirements.
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader s role is a managerial level position, a position reposed with trust and confidence.
• Disclaimer.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
• Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Work alongside the product teams to create product - based communications material, including in-app experience design, web design and content design.
• Leading in partnership with design stakeholders from briefing and initial concept, completing copy variations and proposals on time that also consistently and continually raise the standard of written tone.
• Help maintain guidelines to ensure consistency throughout all our product communication.
• Sharing processes and driving adoption of mechanisms that elevate how we approach copy and raise the broader team's awareness of requirements to make great use of language.
• Proactively managing time and deadlines.
• Basic Qualification.
• An excellent command of English (written and verbal).
• Experience leading copy standard and Examples for high volume of conceptual and production work.
• Min +2 years' experience as Copywriter, Content Strategist of similar role.
• keen eye for detail, sharp proofreading skill and the ability to deliver error - free work.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประเภทงาน:

งานประจำ

• As a temporary or training assignment, aligned with respective Agent CL11 of respective account, monitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and email.
• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
• Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices.
• Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies.
• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable).
• Contribute to maintaining forms and legends documents.
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Work alongside the product teams to create product - based communications material, including in-app experience design, web design and content design.
• Leading in partnership with design stakeholders from briefing and initial concept, completing copy variations and proposals on time that also consistently and continually raise the standard of written tone.
• Help maintain guidelines to ensure consistency throughout all our product communication.
• Sharing processes and driving adoption of mechanisms that elevate how we approach copy and raise the broader team's awareness of requirements to make great use of language.
• Proactively managing time and deadlines.
• Basic Qualification.
• An excellent command of English (written and verbal).
• Experience leading copy standard and Examples for high volume of conceptual and production work.
• Min +2 years' experience as Copywriter, Content Strategist of similar role.
• keen eye for detail, sharp proofreading skill and the ability to deliver error - free work.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.