ทักษะ:

English

ประเภทงาน:

งานประจำ

• Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat.
• Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process.
• Provide accurate information about travel options, policies, and services to enhance the customer experience.
• Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention.
• Collaborate with internal teams to address complex customer concerns and improve service processes.
• Thai national.
• Bachelor degree.
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Previous experience or internship in hotel or flight reservations is required.
• Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00.
• 5 working day.
• KPI performance & Attendance incentives.
• Medical insurance.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ทักษะ:

Legal, English

ประเภทงาน:

งานประจำ

• Craft and maintain a consistent and persuasive voice and tone for all e-commerce touchpoints, including but not limited to product pages, checkout flows, user interface (UI) elements, notifications, error messages, and seller centres.
• Collaborate closely with cross-functional teams, including UX designers, product managers, marketing specialists, and developers, to ensure the seamless integration of compelling copy within the user experience.
• Localise content from the source language to the local language, ensuring it resonat ...
• Create clear, concise, and user-friendly microcopy for buttons, forms, tooltips, and other interactive elements, providing users with clear directions and assistance when needed.
• Gather feedback to continuously iterate and improve the effectiveness of the written content.
• Stay updated with industry best practices and new technologies, integrating emerging trends into the UX writing process to drive innovation.
• Ensure all content adheres to brand guidelines, legal requirements, and regulatory standards.
• Basic Qualification.
• Hard skillsA native level fluency in written and spoken Thai and English.
• Design tool: Figma.
• Content management system.
• Content strategy: UX writing style guide, voice, and tone.
• Information architecture.
• Localization.
• Product knowledge in e-commerce is a huge plus.
• Soft skillsEmpathy.
• Curiosity.
• Attention to detail.
• Communication.
• Presentation.
• Flexibility.
• Stakeholder management.
• Communication.
• Prioritization.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Legal, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies and procedures. Attend required manager development training.
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
• Candidate Profile.
• Associate's degree in related field with two to four years of relevant experience preferred.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach and provide direction to a team of employees.
• Willingness to work a flexible schedule.
• Career Level Description.
• Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
• Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made.
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies.
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates.
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies.
• Support and manage the program together with other Team Leaders and Managers.
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable legal requirements.
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
• The Team Leader s role is a managerial level position, a position reposed with trust and confidence.
• Disclaimer.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
• Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
• Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ทักษะ:

Vietnamese, English

ประเภทงาน:

งานประจำ

• Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
• Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
• Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
• Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
• Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
• Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
• Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
• Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
• Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
• Bachelor s degree or above.
• Native in Vietnamese.
• Able to work in shift rotations.
• Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above).
• Fresh graduates are welcome.
• Fixed term contract.
• 2 shift rotations, starting time at 07.00 & 22.00.
• Relocation package.
• Visa & work permit sponsorship.
• KPI & Attendance incentives.
• House Allowance.
• Insurances.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ทักษะ:

Vietnamese, English

ประเภทงาน:

งานประจำ

• Respond to customer inquiries via various channels (phone, email, and live chat) regarding travel deals, promotions, and general app functionality.
• Assist customers with issues related to booking, account management, payments, and applying discounts or promotional codes.
• Help users understand terms and conditions related to discounts, booking deadlines, or any restrictions associated with promotions.
• Investigate and resolve problems related to booking errors, payment discrepancies, or technical issues within the app.
• Professionally manage escalated issues from customers, ensuring they are addressed quickly and effectively.
• Deliver a friendly and professional customer service experience, ensuring each customer feels valued.
• Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
• Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
• Previous experience in customer service, ideally in the travel, e-commerce, or hospitality industry in a plus.
• Bachelor s degree or above.
• Native in Vietnamese.
• Able to work in shift rotations.
• Proven ability to write clearly, speak fluently, and listen actively in English. (CEFR B2 or above).
• Fresh graduates are welcome.
• Fixed term contract.
• 2 shift rotations, starting time at 07.00 & 22.00.
• Relocation package.
• Visa & work permit sponsorship.
• KPI & Attendance incentives.
• House Allowance.
• Insurances.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประเภทงาน:

งานประจำ

• Manager I WFM
• Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประเภทงาน:

งานประจำ

• Associate - Real Time Management
• Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประเภทงาน:

งานประจำ

• Handle customer interactions through chat, email, and outbound calls.
• Respond to and support customer inquiries related to product purchases, including issues such as refunds, shipping delays, and incorrect product shipments.
• Act as an intermediary between merchants and customers, communicating decisions and updates to both parties.
• Investigate and resolve customer complaints and concerns with a focus on delivering a positive experience.
• Provide feedback and insights to improve the customer service process and enhance platform efficiency.
• Thai national.
• Native in Thai speaking, listening, writing.
• Bachelor degree.
• Fresh graduates are welcome.
• Work onsite.
• Able to work in shift rotations.
• Shifting timing: 11.00-20.00, 14.00-23.00.
• 5 days per week.
• KPI performance & Attendance incentives.
• Medical Insurances.
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

SQL, Excel, Power BI, English

ประเภทงาน:

งานประจำ

• Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards.
• Preparing ad-hoc reports & analyzing data for management that provide insight.
• Data extraction/upload from the client system to the CNX side.
• Partner with business & support strategic projects involving data mining & analytics.
• Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group.
• Analytical skills that allow for the development of data-driven reports.
• Self-starter, ability to complete work with limited degree of supervision.
• Working Knowledge of SQL scripting, VBA Macros.
• Understanding of Call Center Operational Metrics.
• Thai national.
• Bachelor degree.
• 1-2 years of experience with detail data.
• Strong verbal & written communication in English.
• Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools).
• Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
• Monthly KPI & Attendance incentives.
• Medical/Accident Insurance.
• Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.