Job Title:

BI Associate

Job Description

The BI Associate is responsible for the preparation and delivery of daily, weekly, and monthly client and internal reports, as well as performance dashboards. This role involves analyzing data, creating ad-hoc reports, and providing valuable insights to management to support strategic decision-making.

The position requires data extraction and upload from client systems to the CNX platform, ensuring accurate and timely reporting. Additionally, the Reporting Analyst will collaborate with business partners on strategic projects, leveraging data mining and analytics to drive business optimization. The role will also focus on optimizing the use of tools and technology to enhance the efficiency and effectiveness of the reporting function.

Responsibilities:

• Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
• Preparing ad-hoc reports & analyzing data for management that provide insight
• Data extraction/upload from the client system to the CNX side
• Partner with business & support strategic projects involving data mining & analytics
• Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group

Preferred Qualification:

• Analytical skills that allow for the development of data-driven reports
• Self-starter, ability to complete work with limited degree of supervision
• Working Knowledge of SQL scripting, VBA Macros
• Understanding of Call Center Operational Metrics

Required Qualification:

• Thai national
• Bachelor degree
• 1-2 years of experience with detail data
• Strong verbal & written communication in English
• Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
• Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.

Benefits:

Location:

THA Bangkok - Bhiraj Tower at Bitech, 15th Flr

Language Requirements:

English (Required), Thai (Required)

Time Type:

Full time

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