Strengthen customer service capabilities and techniques by building training plans, implementing, evaluating and post-managing training courses.
Improve repair capabilities through monitoring status of training by each business unit, intensify curriculums for low-performers.
Provide the optimum customer services through trainings about service mindset, counseling skills and repair techniques.

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Normally receives little instruction on day-to-day work and receives general instructions on new assignments
• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience