Job Description

1、Responsible for the daily operation of the Hypercare team, ensuring service quality and customer satisfaction.
2、Coordinate internal resources to address customer issues, providing prompt responses and solutions.
3、Monitor service performance metrics, regularly analyze data, identify potential issues, and propose improvement actions.
4、Collaborate with cross-functional teams to optimize Hypercare processes, enhancing service efficiency and customer experience.
5、Participate in customer communication, understand their needs, and provide feedback for service improvements.
6、Regularly analyze Hypercare data, identify potential issues, and propose improvement measures to enhance the customer experience.

Job Requirements

1、Bachelor's degree or above in Logistics, Information Technology, or a related field.
2、At least 3 years of experience in customer service or technical support, with a preference for Hypercare or project launch support experience.
3、Strong problem-solving and decision-making skills, capable of responding promptly and resolving issues under pressure.
4、Excellent communication skills, able to establish good relationships with clients and team members at various levels.
5、Familiarity with project management processes and a certain level of project coordination and management ability.