Team and Role Introduction

The Regional Top Seller Programs team overlooks and steers seller programs in Lazada’s 6 ventures (ID, MY, PH, SG, TH, VN), Top seller programs include Core Programs (JBP/KBP/SBP) as well as Tactical Programs in Lazada’s 6 ventures (ID, MY, PH, SG, TH, VN), created with the objective of growing sales and securing seller investment to platform.

Responsibilities

This role will report directly to the Program Lead of KBP/SBP to execute operational tasks required of each seller program.

End-to-End Seller Program Operations:

o Own and manage the entire lifecycle of the seller program, ensuring all tasks are executed from start to finish in an organized manner.

o Coordinate with relevant stakeholders to follow up on action items, ensuring deadlines are met.

o Clean, maintain, and input data to support the program's success.

o Ensure that all seller-related data and documentation are up to date and accurate.

Seller Target Setting:

o Support the commercial team in the process of setting seller targets, ensuring targets are realistic, aligned with business goals, and approved within the necessary timelines.

o Assist in gathering the required data and inputs to facilitate target setting and approval processes.

Program Seller List Management:

o Manage and update the program seller list, ensuring that all changes and updates are processed in a timely and accurate manner.

o Respond to requests for changes to the seller list from stakeholders and ensure all adjustments are reflected across relevant systems.

o Maintain the integrity and accuracy of all relevant data tables, dashboards, and reports related to the seller list.

Permissions Management:

o Manage the permissions list for the commercial team and relevant stakeholders, ensuring appropriate access to dashboards and internal tools.

o Monitor and manage access levels to ensure that the right people have the right permissions to view and interact with internal resources.

Data Management:

o Support the commercial team by maintaining input trackers and collating data from various sources.

o Clean and organize incoming data to ensure it is ready for analysis and reporting.

o Track and maintain the accuracy of all data inputs related to seller performance and program activities.

Program Seller Performance:

o Extract and analyze seller performance data for quarterly business reviews.

o Identify and flag poor performers who fall below set performance benchmarks.

o Present performance insights, highlighting key trends and opportunities for improvement.

Operational Support and Troubleshooting:

o Ensure all Standard Operating Procedures (SOPs) are followed by stakeholders, ensuring consistent and efficient execution of tasks.

o Troubleshoot issues faced by local or regional teams, providing support to resolve challenges in the seller program's operations.

Qualifications:

• Bachelor’s degree in Business, Operations, Data Management, or a related field.

• 1-3 years of experience in program operations, data management, or related roles.

• Strong organizational and multitasking skills with attention to detail.

• Experience working with dashboards, data tables, and internal tools.

• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint); experience with data management tools is a plus.

• Strong communication skills, with the ability to collaborate across different teams and stakeholders.

• Analytical mindset with experience in data cleaning and reporting.verbal.