Responsibilities :

• Responsible for seller's policy compliance management and education, building up the implementation process and working with cross-functional partners, to optimise the Seller Center (e.g. Account Health) for operational efficiencies;
• Provide analysis and regular reporting of business performance;
• Work closely with seller facing teams to ensure robust seller education and transparency on new initiatives across regional markets;
• Monitor, execute, and enforce seller policies to drive impactful behaviour;
• Support cross-functional projects through involvement in project planning, implementation, and testing;
• Identify areas for seller performance improvements and implement where practicable;
• Provide advice and support to channel, category, customer care and support stakeholders so as to achieve seller performance KPIs;
• Prepare new, and improve existing project and operational documentations to achieve operational excellence;
• Extract, transform, and load (ETL) data from Lazada data warehouse through SQL for analysis, where needed.

Qualifications :

• University graduate with strong Bachelor’s degree and above;
• At least 1-2 years of work experience in marketplace e-commerce governance strategies, policy-making, or compliance role.
• Structured and analytical when presented with challenges, creative and flexible in proposing enhancements and solutions.
• Excellent program management and stakeholder management skills, with the ability to plan and drive projects, and also to coordinate with cross-functional stakeholders.
• Excellent English oral and written communication skills, including the ability to be structured and analytical in proposing improvements and solutions.
• Enthusiastic in appreciating and resolving e-commerce platform challenges.
• Experience with analytical tools (e.g. Microsoft Excel, SQL knowledge and scripting) to drive data analytics and reporting.
• Self-motivated, pro-active individual, and able to work under pressure.

Good to have :

• Keen understanding of Southeast Asia (SEA) e-commerce industry, particularly in internet governance; and familiar with business sensitivity across the regional markets.
• Demonstrated ability to successfully navigate ambiguity in a fast-paced and ever-changing environment.