Who are we?
At L'Oréal, there is never a dull day, the beauty lies in the freedom to go beyond with our empowering entrepreneurial culture. We take pride in developing young talents who have the passion and ambition to make an impact in the beauty industry.
Join us on our mission to: Create the beauty that moves the world.
Being part of L'Oreal, "Talent" is the core of our business. L'Oreal group's success is built upon the collaboration of brilliant minds.
A Day in the Life
At L'Oréal Luxe, we are driven by a mission to create the very best of luxury beauty. Our portfolio of exceptional brands, including Helena Rubinstein, expresses a unique vision for luxury beauty. As the Retail & Education Manager, you will play a pivotal role in shaping how we connect with our discerning clientele. Reporting to the Brand GM, you will split your time between empowering our internal skin consultants and engaging directly with VIP customers, and driving both education and sales. This unique blend of responsibilities offers a dynamic and impactful role for a passionate beauty professional with a proven track record in luxury skincare.

• Empowering the Team: Provide ongoing training and development to our skin consultants, equipping them with the latest product knowledge, professional beauty techniques, and engaging selling strategies to deliver exceptional customer experiences.
• Elevating Customer Engagement: Design and activate offline consumer journeys for VIP clients, incorporating personalized consultations, exclusive events, and tailored beauty services to cultivate brand loyalty and drive sales.
• Driving Omnichannel Excellence: Collaborate with the brand team to design and implement omnichannel experiences that seamlessly integrate online and offline touchpoints, enhancing customer engagement and brand visibility.
• Championing Brand Incarnation: Embody the brand DNA and values, inspiring both internal teams and external customers with your passion for luxury skincare and commitment to exceptional service

We Are Looking For

• At least 7 years of experiences in luxury retails, customer service, or hospitality industries
• Proven experience in training/coaching role within the luxury field
• Proven ability to influence stakeholders across all levels
• Strong leadership skills with the ability to coach and motivate a team
• Exceptional communication skill delivering exceptional customer service and work with multiple stakeholders
• Good English communication both written and speaking