Guest Service Agent - General Job Description and duties.

Overview:
A Guest Service Agent is responsible for providing excellent customer service to guests in a hotel or other hospitality setting. They are the first point of contact for guests and are responsible for ensuring that guests have a pleasant and comfortable stay. Guest Service Agents are expected to be knowledgeable about the hotel and its services, as well as the local area.

Common Responsibilities:
• Greet and welcome guests
• Answer questions and address complaints
• Provide information about hotel services and amenities
• Process check-ins and check-outs
• Handle cash and credit card transactions
• Resolve guest issues and complaints
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and procedures
• Monitor guest activity in the lobby and other public areas
• Assist with luggage storage and retrieval
• Provide concierge services to guests