Customer Service Representative - General Job Description and duties.

Overview:
A Customer Service Representative is responsible for providing customer service and support to customers through various channels such as phone, email, and chat. They are the first point of contact for customers and are expected to provide accurate and timely responses to customer inquiries. Customer Service Representatives must be able to handle customer complaints and provide solutions in a professional and courteous manner.

Common Responsibilities:
• Respond to customer inquiries via phone, email, and chat
• Handle customer complaints and provide solutions
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
• Provide product and service information
• Resolve customer issues in a timely manner
• Monitor customer feedback and provide feedback to management