Call Center Agent - General Job Description and duties.

Overview:
A Call Center Agent is a customer service professional who works in a call center environment. They are responsible for providing customer service and support to customers over the phone, via email, or through other communication channels. Call Center Agents must be able to handle customer inquiries, provide accurate information, and resolve customer issues in a timely manner.

Common Responsibilities:
• Answer incoming customer calls and respond to customer inquiries
• Provide accurate information about products and services
• Resolve customer complaints and issues
• Process orders, forms, and applications
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all customer information and interactions
• Provide feedback on the efficiency of the customer service process