Hotelbeds (Thailand) Ltd.
Order To Cash Supervisor
atHotelbeds (Thailand) Ltd.HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.
Job Summary
You will also support collection efforts by the team members and handling escalated emails and calls or seeking assistance from the Manager. You will be accountable for effectively coaching, mentoring, motivating and communicating any changes.
Job Responsibilities
necessary to establish a good working relationship with all internal & external clients and other departments.
- Collecting: You will support the OTC team with collection efforts. This includes emails, statements, and phone calls. Participate in weekly meetings with the Manager to review collection
necessary to establish a good working relationship with all internal & external clients and other departments.
- Staff development: You will ensure the collection team employ correct judgment that is inside their authority when it comes to stopping sales, cancellation of bookings, and restriction of credit
- Aging maintenance and Review: You will ensure the proper maintenance and reconciliation of all collections, especially the due and aged ones. You will keep close control over all unapplied cash. You will make sure that any statements or reports are sent to clients as necessary in HBX Format.
- Policies & Procedures: You can develop as well as execute and uphold corporate policies
- Employee Support: You will support in Recruitment, training as required as well as motivating the accounts receivable team.
- Reporting: You will be accountable for ensuring all information on Risk Report is accurate.
Required Skillset and Experience
- You have experience with SAP & Advanced Excel; knowledge of Salesforce will be a plus.
- You must have credit & collections experience.
- You have at least 5+ years of supervisory experience. To perform this job successfully, you must be able to perform each essential duty satisfactorily.
- You are self-driven, motivated to help and able to perform with minimal supervision in a team environment.
- You are effective at providing feedback to improve the performance of your team.
- You are assertive, and personable with our customers.
- You are comfortable negotiating, discussing sensitive financial issues and selling solutions to the customers.
- You remain positive, professional, determined, calm and focused when faced with
challenging situations. - Advanced language skill both in English and the local language.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Experience required
- 5 years
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Size:100-500 employees
Industry:Tourism / Travel
Location:Bangkok
Website:www.hotelbedsgroup.com
Founded in:2000
Ranking:5/5
Hotelbeds Group is a leading provider of services to the global travel trade with key positions in some of the fastest growing segments in the industry. Distributing accommodation, transfers & activities in more than 180 countries. Active in 120 source markets worldwide. The Nº1 global B ...
Why join us: By joining Hotelbeds Group you will be working for a leading global travel organisation at the forefront of the industry. With a clear strategy and business structure, we know what we want and how we want to get there and this is evident across everything we do. You will experience an innovative, ...
Head office: 511 Soi 6, Sri-Ayuthaya Road, Rajthevee, Bangkok 10400 Thailand
Benefits
- Accident Insurance
- Annual bonus
- Employee discount
- Life Insurance
- Health Insurance
- Paid holidays
- Social Security
- Performance bonus
- Overtime pay
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