CP Axtra PCL (Lotus's)
Officer - Service Center
atCP Axtra PCL (Lotus's)Key Responsibility:
- Work as operation call center to accept phone call from stores regarding opened issue logs
- Call stores to ensure issue logs completely solved and closed
- Record received call details and summarize call report on a daily basis
- Work as service desk operator to review quality of issue log closure note
- Able to give advice to HO responsible team on quality of log closure note
- Continuous improve quality of log answered by responsible team
- Perform other tasks assigned by Manager
Qualifications:
- Bachelor’s Degree in related field.
- Have experience 1-3 years in store operation improvement / Call Center / Customer Service / SRD / Supply Chain / Commercial
- Communication skills
- Presentation skills
- Good service mind
- MS office (Word, Excel, Power Point)
- StoreLine system / RPM / RMS / RMR
Skills required
- Excel
- Power point
- Service-Minded
- Problem Solving
- English (Fair)
Experience required
- 1 years
Career level
- Entry Level
- Middle Level
Skills optional
- High Responsibilities
- Good Communication Skills
Salary
- Negotiable
Job function
- Customer Service
- Hospitality
- Management
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Retail
Location:Bangkok
Website:www.lotuss.com
Founded in:1994
Ranking:4/5
At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and comm ...
Why join us: “At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People wh ...
Job location: Bueng Kum
Head office: 629/1 Nawamintr Road, Nuanchan, Buengkoom, Bangkok 10230 , Thailand
Benefits
- Overtime pay
- Life Insurance
- Accident Insurance
- Company uniform
- Learning & Development Opportunities
- Health Insurance
- Provident fund
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