Key Responsibility :

• Responsible on Service awareness projects by gathering service data and produce knowledge, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for stores.
• Track stores service performance and other related data
• Analyze repeated problems / complaints and raise solutions
• Manage operation service center agents to accept phone call from stores and coordinate with relates team (PIC) to solve all operation issues within SLA
• Check all operation issues and give answers or assign to relates team to solve issues for stores
• Contact stores to check any information requested from Central Office is complete and clear enough
• Support any of business request to support store issues data

Qualifications :

• Bachelors Degree in related field.
• Have experience 3-5 years in store operation improvement / Call Center / SRD / Supply Chain / Commercial
• Communication skills
• Presentation skills
• Good service mind
• MS office (Word, Excel, Power Point)
• Store Line system / RPM / RMS / RMR

By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.