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Manager, Customer - Customer Insight

atCP Axtra PCL (Lotus's)

Key Responsibility:

  • Communicate with internal clients to understand the business
  • Be able to Interpret various sources of data, sharing the reports, and making sure all the recommendation from agencies or from own interpretations are actionable insight
  • Provide overall business situation and customer behavior to the management level and be able to provide recommendation to improve business performance
  • Work closely with all vendors with the detailed brief, all internal key stakeholders for each project ensuring the successful execution of all processes
  • Follow up the result with internal clients for those actionable insights to be implement or looking after the next steps
  • Other assignments as deem appropriate

 

Qualification:

  • Bachelors or advanced degree in any field
  • A minimum of 5 to 7 years of working experiences with at least 3 years of data analysis experiences
  • Accustomed with data such as Kantar, Nielson and Dunnhumby
  • Accustomed to quantitative research
  • Exceptional written and oral communication abilities
  • Strong analytic skills with experience in statistical modeling and analysis
  • Proficient with Excel, PowerPoint
  • Be- Bold and enjoy working with new initiative and innovative idea to get the customer data
  • Enjoy working with people from different departments
  • Data analytics with the touch of business acumen i.e. segmentation, competitor, sales performance, customer data
  • Have fundamental experience of both qualitative and quantitative research
Experience required
  • 3 years
Career level
  • Middle Level
  • Senior Level
Salary
  • Negotiable
Job function
  • Management
  • Customer Service
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Retail
Location:Bangkok
Website:www.lotuss.com
Founded in:1994
Ranking:4/5

At Lotus's, we get up every morning and questioned ourselves daily on how we can serve our customers better. Lotus’s is an omni-channel retailer in Thailand, with a commitment to providing great quality products at affordable prices, while doing good things for our customers, colleagues, and comm ...

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Why join us:

“At Lotus's, we are looking for people who are the change-agent with a passion to grow in both work and life. People who have the ability to think in an agile way and make everyday as a history to leave their own legacy in every part of business.” Lotus's People are: People wh ...

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Job location: Bueng Kum
Head office: 629/1 Nawamintr Road, Nuanchan, Buengkoom, Bangkok 10230 , Thailand
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