1.Application Support / Operation Support / Technical Support

An application / technical support analyst is an IT professional who helps a business or customers solve its application and system issues.
Has responsible for the details analysis and troubleshooting of application / functional / product quires escalation from Tier-1 support team.
They have a deep understanding of how the systems work and perform troubleshooting systems, responding to assistance requests and handling technical issues.

• Responding to customer / business user inquiries that escalate from Tier-1 support team.
• Identifying customer issues and diagnosing the root of the problem.
• Providing troubleshooting and guidance to Tier-1 support team in resolving the customer's issues.
• Logging and updating support tickets for tracking purposes.
• Escalating unresolved issues or complex problems to higher-level support tiers (e.g., Tier-3 support) when necessary.

Knowledge, Skills and Competencies :

• A degree in Computer Engineering, Computer Sciences or Information Technology
• Knowledge of programming languages i.e. SQL, Java and .Net Languages
• Previous experience as an application support analyst or a similar role

2. System Engineer / System Administrator

• Responsible for Monitor and analyze Server performance, Operating System and ensure efficient utilization of Server Hardware
• Responsible for performance tuning and corrective maintenance to assure that Server Hardware, OS and Network Connection is performing efficiently
  Installing and upgrading UNIX / Window system software on company servers and computers
• Creating UNIX / Windows file systems.
• Setting up and maintaining UNIX / Windows user accounts and access management systems
• Implementing network and computer system policies
• Detecting and troubleshooting software and hardware issues
• Responding to user requests and software errors
• Monitoring the performance of the system and server
• Creating backup and recovery policies
• Setting up and monitoring security policies
• Applying patches and upgrades when necessary.

Knowledge, Skills and Competencies:

• Previous experience as a UNIX/Window system administrator
• Bachelor’s degree in computer science, computer engineering, or a similar field.
• Knowledge of UNIX, LINUX and Windows operating systems, storage environments, file systems, and network protocols
• Detailed knowledge of UNIX/Window principles, file editing, UNIX commands, and file manipulation.
• Familiarity with Windows, UNIX, LINUX, and LINUX shell scripting
• Knowledge of networking principles including routing, subnets, TCP, IP, VLANs, and UDP.
• Understanding of backup procedures and storage management
• In-depth knowledge of computer hardware systems including circuit boards, memory modules, and processors

Database Administrator

• Responsible for Monitor and analyze database performance and ensure efficient utilization of database systems.
• Responsible for performance tuning and corrective maintenance to assure that database is performing efficiently.
• Perform data backups and developing data recovery plans.
• Perform Database security and integrity controls
• Perform database capacity planning and maintain a database instance.

Knowledge, Skills and Competencies:

• Bachelor’s degree in computer science or a related information technology field
• At least 2 years of experience as a System and Database administrator.
• Proficiency in database administrator, including MS SQL, MongoDB, Oracle Database or PostgreSQL.
• Good understand in database design, troubleshooting and maintenance.
• Experience in SQL and PL/SQL.