Allianz Ayudhya Assurance PCL
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Specialist - AZAY Customer Service Representative
atAllianz Ayudhya Assurance PCLNice to know
Serve as a first contact point for Allianz customers, prospect and sales distributors respond to a high volume of telephone inquiries about the product benefits and features, services and privilege campaigns by following standard scripts, procedure with customer satisfaction at the spot.
Your Day at Allianz Ayudhya
1) Customer Services
- Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing)
- Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality
- Support customers to handle and eliminate day-to-day issues with enquiries
2) Quality Management
- Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases
- Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS
- Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships
- Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
3) Business Acumen and multiple programs / systems
- Process and record new transactions
- For those with non-call resolution, will escalate the case in the tracking service request – Footprints program to Functional Unit
Must Have
- Bachelor’s degree in any fields
- Minimum 2 years’ experience in insurance operations, customer services, call center or other related field
Nice to Have
- Insurance Industry & Company Products
- Customer service managerial skill
- Problem solving & decision making
- Collaboration & communication
Job Level:
Entry Level
Location:
Bangkok, TH, 10330
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Thailand
Employing Entity:
Allianz Ayudhya Assurance Pcl.
Job Type:
Full-Time
Remote Job:
100% on-site
Employment Type:
Permanent
ID:
38420
Position Cluster:
Non-Executive
Experience required
- 2 years
Salary
- Negotiable
Job function
- Product / Brand Management
- Customer Service
- Public Relations (PR)
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Insurance
Location:Bangkok
Website:www.azay.co.th
Founded in:1951
Ranking:4.5/5
When people talk about INSURANCE they talk about Allianz Ayudhya COME JOIN US! As Thailand's largest public life insurance joint venture company Allianz Ayudhaya, we are committed to providing people with financial services and products that best service their needs. With over 60 years of experie ... Read more
Why join us: Allianz Ayudhya Assurance Pcl. is committed to creating work opportunities and building a high performance culture that not only upholds the company’s core policies but also develops each and every employee’s capabilities. We have acquired a wide range of compensations and benefits for our employ ... Read more
Head office: 898 PHLOEN CHIT TOWER BUILDING FL.1 ZONE B,FL.2 ZONE B [CHAN LOY] FL.6,FL.14 AND FL.17 THANON PHLOEN CHIT
Benefits
- Dental Insurance
- Employee discount
- Five-day work week
- Flexible working hours
- Health Insurance
- Social Security
- Life Insurance
- Gym membership
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