Responsibilities:

Tenant Relations:

• Act as the primary point of contact for tenants regarding inquiries, concerns, and requests.
• Foster positive relationships with tenants through regular communication and responsiveness to their needs.
• Address tenant complaints or issues promptly and effectively to ensure high levels of tenant satisfaction.
• Coordinate tenant events or initiatives to enhance community engagement and promote a sense of belonging.

Property Operations:

• Oversee the day-to-day operations of the property, including maintenance, security, and janitorial services.
• Coordinate with maintenance staff or external vendors to ensure timely resolution of maintenance requests and adherence to service standards.
• Implement and enforce property policies, rules, and regulations to maintain a safe and orderly environment.
• Conduct regular inspections of the property to identify maintenance needs, safety hazards, or compliance issues.

Lease Management:

• Assist in lease negotiations, renewals, and terminations as needed.
• Ensure compliance with lease agreements and enforce lease terms related to rent payments, property usage, and other obligations.
• Maintain accurate records of lease agreements, tenant contacts, and lease-related correspondence.

Financial Management:

• Assist in the development and management of the property budget, including revenue projections, operating expenses, and capital expenditures.
• Monitor rent collection processes and follow up on delinquent accounts in accordance with established policies and procedures.
• Review and approve invoices from vendors and service providers.

Team Leadership and Training:

• Supervise and provide leadership to property management staff, including leasing agents, maintenance technicians, and administrative personnel.
• Conduct regular performance evaluations and provide ongoing training and development opportunities for team members.
• Foster a collaborative and positive work environment that encourages teamwork and professional growth.

Qualifications:

• Bachelor's degree in Business Administration, Real Estate Management, or a related field (preferred).
• Proven experience in Property management/ Shopping Center/ Retail business , preferably in a supervisory or managerial role.
• Strong communication and interpersonal skills with the ability to interact effectively with tenants, colleagues, and vendors.
• Knowledge of property management software and systems for lease administration, accounting, and maintenance tracking.
• Familiarity with local landlord-tenant laws, Fair Housing regulations, and property management best practices.
• Excellent organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Problem-solving abilities and the capacity to resolve conflicts or disputes in a diplomatic manner.
• Good command of both written and spoken English and computer literacy.