Role Responsibilities : 

Sales and Team Leadership :

• Lead, mentor, and motivate a team of Second Hand Luxury Sales Associates.
• Set sales targets and performance goals for the team and individuals.
• Monitor sales performance and provide guidance for improvement.
• Conduct regular team meetings and training sessions to enhance product knowledge and sales techniques.

Customer Service and Experience :

• Ensure exceptional customer service and maintain a high standard of customer satisfaction.
• Address customer inquiries, concerns, and escalations in a professional and timely manner.
• Create a welcoming and luxurious shopping environment for customers.
• Identify opportunities to enhance the overall customer experience.

Product Authentication and Quality Control :

• Possess expertise in authenticating luxury products to maintain the store's reputation for quality.
• Oversee the appraisal process for pre-owned luxury items brought in by customers or acquired by the store.
• Implement quality control measures to ensure that all items meet the store's standards.

Inventory Management :

• Manage inventory effectively, including pricing, labeling, and merchandising.
• Collaborate with the team to organize and present merchandise in an attractive and visually appealing manner.
• Conduct regular inventory counts and ensure accuracy.

Sales Strategy and Financial Management :

• Develop and implement sales strategies to achieve revenue targets.
• Monitor sales metrics, analyze data, and make informed decisions to optimize profitability.
• Collaborate with senior management on financial planning and budgeting.

Security and Loss Prevention :

• Enforce security and loss prevention protocols to protect valuable merchandise.
• Address any security concerns and report incidents to the appropriate authorities.

Qualifications :

Education and Experience:

• Bachelor's degree in a relevant field (preferred).
• Previous experience in luxury retail, including managerial or supervisory roles.
• Extensive knowledge of luxury brands, fashion trends, and product authentication.
• Proficiency in relevant software and technology.

Required Skills/Abilities :

• Strong leadership, communication, and interpersonal skills.
• Proven sales management and customer service abilities.
• Attention to detail and organizational skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Integrity and discretion when dealing with high-value merchandise.