Thai Samsung Electronics Co., Ltd.
Assistant Manager, CX Trainer
atThai Samsung Electronics Co., Ltd.Position Summary
Strengthen customer service capabilities and techniques by building training plans, implementing, evaluating and post-managing training courses.Improve repair capabilities through monitoring status of training by each business unit, intensify curriculums for low-performers.
Provide the optimum customer services through trainings about service mindset, counseling skills and repair techniques.
Role and Responsibilities
[Training plan setting] Prepare to build various courses and curriculums to nurture service forces to strengthen customer service capability.
[Training course operation] Prepare to execute training by opening a training course, notifying training courses, selecting lecturers, preparing materials, managing classrooms and manage training performances.
[System operation and management] Prepare to manage training operation system and develop a strategy to improve training processes.
[Certification system management] Prepare to manage low performers, re-training, and assessment, and strengthen capability by operating service training certificate system.
[Training contents management] Prepare to plan and develop various and differentiated training contents.
Skills and Qualifications
- Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
- Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
- Normally receives little instruction on day-to-day work and receives general instructions on new assignments
- Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience
Experience required
- 5 years
Salary
- Negotiable
Job function
- Assistant
- Management
Job type
- Full-time
Company overview
Size:500-1000 employees
Industry:Electronics / Electrical Equipment
Location:Bangkok
Website:www.samsung.com/th
Founded in:n/a
Ranking:4/5
For over 70 years, Samsung Electronics has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more. Our flagship company, Samsung Electronic ... Read more
Why join us: This is the beginning of all things possible at Samsung. From your desire to discover, our products are born. Creating innovation for all, not just the fortunate few. And where others stop at that, we accelerate discoveries and possibilities. With our endless ability to predict the next big wave ... Read more
Head office: 33rd- 35th Floor, Empire Tower, 1 South Sathorn Rd., Yannawa, Sathorn, Bangkok 10120
Benefits
- Five-day work week
- Education Allowance
- Transport Allowance
- Health Insurance
- Professional development
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